University of New Mexico

Albuquerque, New Mexico, United States

Technical Analyst 1 - req# 14235

Posted over 1 month ago

Job Description

Technical Analyst 1
Requisition ID req14235
Working Title Technical Analyst 1
Position Grade 12
Position Summary

The UNM Information Technologies Campus Outreach and Engagement area for the College of Arts and Sciences seeks a Technical Analyst 1 to play a key role in supporting the IT needs of our academic, administrative, and research missions.

The ideal candidate will have a strong combination of technical and interpersonal communication skills including but not limited to in-depth knowledge of Windows, Mac, and Linux operating systems, system management tools, and remote assistance tools. This role will be widely responsible for planning, proposing, and maintaining a majority of the college's departments technical needs and assisting with higher grade Analysts with work within our advanced research centers.

Work will be guided on a day to day basis via an internal support ticketing system by a designated service desk coordinator with overall projects and departmental guidance coming from the unit IT Officer.

See the Position Description for additional information.

Conditions of Employment
  • Specialty licensure/certification may be required, as specified by the department.
  • Successful candidate may be subject to a criminal background check prior to starting work.
Minimum Qualifications

Bachelor's degree; at least 6 months of progressively responsible experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Preferred Qualifications

Experience of with a current major operating system (Windows 10, Mac OS 10.xx, major Linux distributions)

Experience with Active Directory functions for file shares, print management, and permissions.

Ability to analyze, provide support, and document complex computer problems across a diverse userbase

Experience communicating technical solutions to both technical and non-technical staff and faculty, both verbally and in writing.

Ability to create, maintain and deploy a standard computer image

Additional Requirements -Official transcripts, High school diploma, or GED certificate will be required for hire. Please see minimum qualifications for specifics.
Campus Main - Albuquerque, NM
Department IT Campus Outreach & Engagement (362A)
Employment Type Staff
Staff Type Regular - Full-Time
Term End Date
Status Exempt
Pay $3199.73 to $3583.34 Monthly
Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB Statement Temporary and on-call employees working an appointment percentage of 26 (.26 FTE) or greater, per quarter, will be eligible to earn retirement service credits and thus are required to make New Mexico Educational Retirement Board (NMERB) contributions. More information pertaining to your FTE and NMERB contributions can be reviewed on the NMERB Guidelines Clarified webpage.
Background Check Required No
For Best Consideration Date 12/10/2020
Application Instructions

Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.

Include resume and cover letter

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.


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