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Job Description
Be the spark that brightens days and ignite your career with TTECs award-winning employment experience. As an Technical Product Manager working remotely in Manila, Philippines, youll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in The Philippines says it all!
What Youll Do
A Technical Product Manager (PM) is a product manager with a strong technical background that is typically focused on the more technical aspects of the product. A Technical PM works more closely with the engineering team than the business, sales, and marketing teams of the organization.
During a Typical Day, Youll
Identify pain points in the developer experience, and work with cross-functional teams to create a best-in-class experience for developers
This could involve building tools, creating documentation, improving API design, and more
Review user interviews, user testing and research to understand user behavior as they integrate with various MSP products
Collaborate with cross-functional teams, such as engineering, design, and customer support, to ensure that the product is delivered on time and meets the needs of customers and developers
Develop KPIs and metrics to measure and track progress towards success and drive a cross-functional team to set qualitative objectives and quantitative goals
Work to deliver a delightful integration experience to our clients and other 3rd party developers enabled via APIs, SDKs, developer sandbox, libraries, sample code and other popular options in the developer toolkit
Collaborate cross-functionally work closely with engineering teams and stakeholders to understand their needs and requirements; translate them into a product vision and roadmap that aligns with the company's goals
Stay informed about the latest trends and best practices in API design and development technology and use this knowledge to continuously improve the products
Be the subject matter expert for your functional area and the product suite
What You Bring to the Role
Minimum of 5 years work experience in high-scale developer, enterprise or consumer facing products
Experience in managing the build of best-in-class enterprise APIs
Deep understanding of API design and developer experience best practices
You should be able to identify pain points in the developer experience and process and work with engineering teams to improve it
Overall, the requirements for a PM for APIs and Developer Experience would be a mix of product management skills, technical expertise, communication skills, data-driven mindset, and leadership skills, with a focus on APIs and developer experience
Data driven, analytical and fully understand the diverse ways in which our ecosystem of products can be further adopted by our customers
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit https://mybenefits.ttec.com/?manual for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Remote