Technical Product Owner

This is a remote opportunity.

Valet Living is seeking a Technical Product Owner II to guide and assist the Mobile Development and Marketing Technologies initiative among other technical duties as assigned. The Technical Product Owner I will have experience working with the marketing and operations stakeholder teams defining the strategic vision for Mobile and Web Applications, Marketing Automation, Campaign Orchestration, Lead Generation and Customer facing communication Automation tools; such as email, push notification, and SMS. The Technical Product Owner I will have experience defining the high-level requirements for new or existing functionalities, writing detailed technical, design, system, functional user stories, detailing acceptance criteria, including storyboards, scenarios and workflows that can translate into mobile App features.

MAJOR RESPONSIBILITIES:

• Support the Marketing Team with Mobile App and Marketing Automation Technologies and initiatives while adhering to Agile Principles and Scrum Methodologies to cultivate a collaborative atmosphere.
• Provide Product Owner and Project Management skills to lead key Mobile Application and Marketing Technologies.
• Work in a pure agile product development framework: daily scrum meetings, groom backlog, attend demos, Go- No-Gos, Retrospectives, sprint and release planning.
• Use JIRA to create epics, user stories, enter and manage defects and bugs, create epic level end-to-end and UAT test steps for stakeholders to approve.
• Work with technical design to design storyboards, negotiate scope iterations, develop copy & creative, and obtain stakeholder feedback and obtain approval and launch dates.
• Support interactions with stakeholders to influence, develop and deploy integrated customer engagement journeys.
• Conduct market research to determine best-in-class design to share with product managers/marketing stakeholders.
• Participate in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures.
• Manage product/project effectiveness and efficiency and report to stakeholders on status reports.
• Use data analysis tools to make data-driven decisions to identify business requirements, functional design, (including process flow, process design, flow mapping, and story boarding) to help idealize and present ideas to marketing and depict trends of user spend behavior, user app downloads, user app registrations and app retention rate.
• Calculate the Business Value vs Level of Effort to complete the work for the work requests and compile it into a report to be shared with key stakeholders.
• Build dynamic funnel dashboards to show the progress of the project from the time of the mobile app launch to present day in terms of services ordered, app downloads, app registrations and service order trends and impact that project had on MarTech tools and mobile app.

EDUCATION/EXPERIENCE:

• 5 years of experience as Product Owner writing user story, epics, workflows, that can translate ideas into features.
• 3+ years of experience working with Mobile App (iOS and Android) and knowledge of native Mobile app features.
• Experience working with Salesforce Marketing Cloud, Mobile Studio and Journey Builder or a CDP.
• Bachelors degree in IT, Digital Marketing, Computer Science (or related field) or relevant experience.
• Certified Scrum Product Owner (CSPO) or Agile Certified Preferred: Agile, Lean Startup experience or PMP Preferred.
• Skills validating and testing App features against storyboard
• Must have experience working on large scale projects as well as handling day-to-day operational requests from the business
• Strong relationship building skills & communication skills
• Experience using JIRA or similar User Story workflow and management tool is a must.

SKILLS AND PHYSICAL DEMANDS:

• Quick Learner with an ability to ramp up in technologies and modules to meet business needs
• Ability to prioritize and manage numerous competing demands in a high stress environment
• Excellent verbal and written communication skills
• Works independently and able to make decisions quickly when necessary
• Basic knowledge of databases, systems integration, application development and reporting

We provide the following comprehensive, flexible benefits to our full-time associates.

• Health coverage for you and your family through medical, dental, vision plans, and Pet insurance plan options.
• Tax advantages through healthcare savings and flexible spending accounts.
• Financial protection through disability, life, accidental death & dismemberment, and business travel insurance.
• 401k plan with a generous company matching contribution.
• Generous paid time off program in which benefits increase along with your tenure with the company.
• Support of continued education through tuition reimbursement.
• Associate and family assistance program.
• Associate discount programs.
• Referral bonus program.
• Rewards and recognition program.

Pay Range: $90,000-$110,000

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.