Technical Support Analyst (Contract to Hire)

Verdant Services, Inc., is an IT consulting and services company that specializes in enterprise systems used by companies in the food & beverage, medical device, and high-tech industries. Verdant provides software implementation, customizations, process consulting, managed services and application hosting, as well as develops value-add proprietary products. Verdant is a triple bottom line company, measuring our success by our financial performance, our individual and collective contributions to society, and our ecological responsibility. We believe that our success is inextricably bound to the success of our customers, and the best way to achieve our goals is to assist our customers to meet theirs.

Verdant is seeking a talented Technologist to join our Enterprise Application Support team. This position is responsible for deploying, configuring, extending and maintaining Agile Product Lifecycle Management software, which primarily focuses on Oracle Agile PLM for Process. The role will also involve working with reports leveraging both Oracle BI Publisher and Microsoft SQL Server Reporting Services. This position reports to the Agile PLM Practice Lead.

Primary Job Duties:

• Work in ticket management system to facilitate resolution of customer reported issues.
• Maintain and patching live Oracle Agile PLM for Process instances.
• Deploy new Oracle Agile PLM for Process instances.
• Query application databases to find data-related issues in the application.
• Review stack traces to further incident investigation.
• Facilitate creation of knowledgebase articles covering best practice and incident resolutions.

This job description is not intended to be all-inclusive. Employees may be asked to perform additional tasks as required, that may or may not be related to their primary duties.

Required Qualifications:

The qualifications listed below are representative of the knowledge, skills, and/or abilities that are required for the Agile PLM Technologist role.

• Understanding of XML (XSLT and XSL-FO is a plus)
• Positive attitude with a drive to succeed
• Ability to work outside of normal business hours as required
• Experience with enterprise system implementations, upgrades and application support
• Proficiency with SQL, T-SQL and PL/SQL

Desired Qualifications:

The qualifications listed below are representative of the knowledge, skills, and/or abilities that are highly desirable for the Agile PLM Technologist role.

• Degree in Computer Science
• Experience with Oracle Agile PLM for Process or Oracle Cloud PLM
• Experience with Oracle BI Publisher

Job Type: Contract to Hire

Location: Southlake, TX (Preferred) or Remote through the US available.