Technical Support Analyst

Are you interested in working for the company that won No.1 Large Company in the Colorado 2019 Top Work Places Awards and is one of Outside Magazines Best Places to Work? Join the East West Hospitality corporate IT team!

We are looking for a customer service oriented Technical Support Analyst. If you are resourceful and have a desire to learn technology, we would love to me you!

Duties Include:

• Answering help desk calls and responding to tickets
• Documenting notes on tickets for work completed and time
• Fixing software and hardware related computer problems, server and system problems, printers, phones, etc.
• Routing tickets to the correct team

Location: EWH Corporate IT - on location at Viceroy and Snowmass Base Village - Snowmass, CO

Start Date: ASAP

Employment Type: Full Time, Year Round

Pay Rate: $23 - $25/ hour

Schedule: Friday-Tuesday during summer and ski season

• Ability to lift up to 50 lbs
• Desire to work in a fast-paced environment
• Ability to learn new systems and technology quickly
• Must be resourceful
• Able to sit at desk for hours at a time
• Understanding of hotel IT systems a plus
• Understanding of IT Networking a plus
• Other computer related experience a plus

Benefits & Perks:

• Health Insurance - Choose from two plans!
• Dental, Vision, & Accident Insurance
• Life Insurance
• Ski Pass/ Bonus Program
• Onsite Parking
• 401(K) Plan with Employer Match
• Paid Time Off & Paid Sick Time
• Employee Lunch Special
• IT Career Development Program
• Office Located Near Ski Mountain
• Discounts at Eye Pieces & Venture Sports
• Sabbatical Program
• $500 Referral Program
• Employee Assistance Program

Why East West:

At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

Our mission is to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. That starts by living true to our core value, Embracing Diversity. These principles are always top of mind and are never in question.

WE BELIEVE

• We believe racism, discrimination and acts of violence are intolerable.
• We believe that being unique is powerful.
• We believe inclusion and diversity are integral ingredients to progress.

WE WILL

• We will actively pursue diversity and inclusion.
• We will commit resources to new and existing initiatives.
• We will listen and create opportunities for all voices to be heard to inspire positive change.

We hope youll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.