Technical Support Specialist

Lovelace Biomedical Research Institute (LBRI) and the Mind Research Network (MRN) are currently seeking a full-time Technical Support Specialist to provide technical support assisting end users with their day-to-day technical duties and issues. This position will oversee configuration and maintenance of hardware (PCs, printers, scanners, mobile devices, etc.), as well as remove viruses and resolve issues relating to Microsoft Windows, Mac OS, and other various desktop applications. The Technical Support Specialist will also document work in a ticketing system, document system procedures, perform iPhone and iPad configuration and setup, and provide end-user training for systems and software products.

Requires a High School diploma or equivalent and a Technical Certificate, or specific coursework or training in a directly related area; or an equivalent combination of education, training and/or experience from which comparable knowledge, skills and abilities have been attained.

The Technical Support Specialist requires strong technical knowledge of PCs, laptops, and peripheral hardware devices. Must have a strong working knowledge of Windows 7, XP and Microsoft Office.

Experience with iOS, Exchange, and Active Directory desired. A+ certification is highly desirable.

Must have superior professional-level written and verbal communication skills; a high degree of professionalism, strong organizational and time-management skills and excellent customer-service skills. Demonstrated ability in managing a wide variety of tasks simultaneously while meeting multiple deadlines is required. Must have the ability to work independently and as a part of a team as well as the ability to maintain confidential information.

Ability to gain and maintain access to Kirtland Air Force base (KAFB) and successful completion of various background checks is required.

Relocation may be offered for this position.

Salary is commensurate with experience.