Technical Infrastructure Manager

Overall Job Objective

Summary of Job Duties

Update: Job title change, Technical Infrastructure Manager

Hiring pay for this position is $140,000 - $154,510
Full salary range for this position is $103,007 - $154,510

It is an exciting time to work for the City of Aurora! We're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

A TECH CULTURE DRIVEN BY PURPOSE
In the City of Auroras IT department, we view business as an ecosystem rather than a competitive landscape. Our team exists with the sole purpose of serving our community and its constituents.

Our empathic culture helps us be mindful of the impact our day-to-day relationships can make on our ability to achieve our goals within the technology ecosystem we build and support.
Embracing different perspectives-in and out of the office-allows us to elevate the quality of our work and our culture as well as optimize the ways in which we deliver products and services. The work we do is valued, important and rewarding; we strive to provide a work environment that listens to, understands, and trusts its employees.

Our IT Department encourages employees to be:

• Transitional: Constantly adapting to new technologies and the changing needs of our city
• Dedicated: Committed to making the best decisions for our city, our fellow employees, and the community
• Optimizing: By making the most of every resource we have available
• Empathic: In our ability to understand and have compassion for the feelings and needs of our community, customers, and coworkers

MEET THE IDEAL CANDIDATE
Our ideal candidate is dynamic, enterprising, humanistic, communicative, and a lifelong learner.

Dynamic
Do you

• Enjoy a variety of work roles and responsibilities
• Pivot quickly between consistent/ongoing priorities and new/challenging activities
• Believe that technology problems can have more than one solution

Enterprising
Will you

• Show initiative and drive projects to completion
• Be resourceful and find or invent a solution
• Be organized, highly focused, and productive with the use of time and resources

Humanistic
Are you

• Inspired by making a meaningful difference in the lives of others
• Compassionate for and patient with coworkers and the community that COA serves
• Humble when working with others

Lifelong Learner
Have you

• Shared knowledge with others while learning from colleagues
• Been inventive and imaginative when solving problems, leveraging the experience and knowledge of yourself and others on the team
• Proactively sought professional improvement opportunities

Communicative
Can you

• Respect others time, ideas, and contributions
• Act as a diplomatic, reliable source of information to internal and external constituents
• Facilitate communication and collaboration with others to solve problems

WHY WORK FOR THE CITY OF AURORA?

• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs
• Internal educational programs to assist with career advancement

**This posting will remain open until a sufficient pool of qualified applicants are obtained; however, it is subject to close at any time without prior notice.**
PRIMARY DUTIES & RESPONSIBILITIES

WHAT DOES THE ROLE ENTAIL?
This position reports directly to the Chief Information Officer and oversees three internal divisions within IT - Enterprise Systems, Enterprise Network, and Client Services / Service Desk. Each team has a supervisor reporting to this position. The supervisors oversee the day-to-day operations of the teams, while also setting their tactical and strategic direction.

This position works closely with:

• The Deputy CIO overseeing software applications, to ensure the infrastructure supports ongoing application requirements.
• The Manager of the Program Management Office to ensure the alignment of required resources.
• The Chief Information Security Officer to align resources required to address privacy, security incidents, security operations, and good security hygiene.

This position will help drive business value for the City departments and the community by serving as a key member of the Senior IT leadership team. This role contributes to the development and execution of the enterprise-wide IT strategy, in close partnership with leadership peers.
Additionally, this position will combine current knowledge and experience to contribute to future vision while planning and forecasting budgetary needs to maintain current operations; leading research into new technology and/or methodologies to modernize the environment while minimizing technical debt.
Culturally, this position will foster and further develop an environment of inclusion, professional development, cross-team collaboration, and career growth. Recommend education, training, and certifications that further the technical strategy of the City, while providing an opportunity for the staff to enrich their skills.


WHAT ARE THE DAY-TO-DAY EXPECTATIONS?

• Managing the Enterprise Systems team, responsible for physical servers, virtual servers, storage, and database platforms.
• Managing the Enterprise Network team, responsible for the routing, switching, voice communications, and firewall appliances used across the corporate network.
• Managing the Client Services team, responsible for end-user computing devices such as desktops, laptops, and mobile devices.
• Develops short and long-term strategic plans to ensure system capacity, availability, and capability. Assigns and oversees the implementation of those plans by the respective teams.
• Conducting and assigning research to improve the technical capability of the City.
• Preparing technical requirements for Requests for Proposals. Provides insight into the Statement of Work provided by selected vendors.
• Vendor management to ensure vendors are providing the maximum return on investment.
• Approving recommendations from supervisors and/or staff that align with strategic goals.
• Assisting with the selection and assignment of technical staff.
• Reviewing staff skills and develops a training roadmap or desired certification tracks to align with strategic direction.
• Acting as an escalation point for assigned technical teams during routine operations and/or after hours (as appropriate).
• Develops, implements, and monitors policies, controls, and standards of practice to ensure data accuracy, security, and regulatory compliance. This includes but is not limited to PCI-DSS, CJIS, PII, and business continuity.
• Thought leadership in Cloud Infrastructure, Data Governance, Data Analytics, and emerging technologies.
• Partnering closely with the Information Security office to address current needs while exploring technical capabilities for risk and compliance management.
• Developing strategic relationships with stakeholders from other City departments; serving on committees in partnership with those departments to align technical capability with business objectives.

MINIMUM QUALIFICATIONS

Education:

• Bachelors degree in computer science or a related field.

Experience:

• 10 years experience in systems and data networks in a complex environment.
• 5 years experience managing a combination of technical and administrative staff.
• Infrastructure migration from on-premise to the cloud
• Data governance principles and approach

**A combination of relevant education and experience may be substituted for the minimum education and experience requirements on a year for year basis.

Knowledge:

• Voice and data network principles and design
• Software-defined networks
• Datacenter operations
• Structured and unstructured data administration
• Windows and Linux operating environments
• Storage Area Networks and Virtualized environments
• Cloud migration - cost analysis, planning, and execution

Licenses Or Certificates Required:

• Valid Colorado Driver's License.

WORKING CONDITIONS

Physical Demands:

• Light physical work requiring the ability to lift a maximum of 25 pounds, including lifting 10 pounds overhead.
• Occasional carrying, walking, and standing.
• Vision to analyze data and read/interpret reports, documents, and other written information.
• Hand/eye coordination for operation of a computer keyboard.
• Speech communication and hearing to maintain communication with employees and citizens.
• Capable of driving between city-supported buildings and to meetings in the Denver metro area as needed.

Work Environment:

• Normally works in a clean, comfortable environment.
• System support issues may require working outside the office environment and in or around emergency response vehicles.
• Requires rotational staff escalation support outside normal business hours.

Equipment Used:

• Standard business and professional tools and equipment including computers, laptop computers, and mobile computing devices.

_______________________________________________________________________________
For Veterans preferences: Please show all of your employment histories, including military service and related documentation (DD214) on the application.

The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.

Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.