Technology Support Specialist I

Town of Marana

Marana is one of the fastest growing communities in Southern Arizona, located approximately 20 minutes northwest of downtown Tucson and 75 minutes southeast of Phoenix. The Town makes its decisions based on a Strategic Plan that has five focus areas: Cherished Heritage, Vibrant Community, Thriving Commerce, Healthy Lifestyles, and Proactive Public Services.

Marana's standards are high. We are an organization of excellence and have developed four Cultural Value Statements that provide the guidelines for how we work together. Our Cultural Values are: Dedicated Service, Respect, Teamwork and Engaged Innovation.

Position Description

The Town of Marana is seeking a Technology Support Specialist I to work in the Information Technology Department. The Technology Support Specialist role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will respond to work order requests, troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

The Town offers a competitive benefits package:
https://www.maranaaz.gov/Departments/Human-Resources/Benefits-Compensation

Expected Hiring Range: $22.30 - $27.32
Salary Range: $22.30 - $32.34

• placement within the expected hiring range is dependent on direct experience, internal equity and/or budget

Examples of Duties

• Provides PC support by updating and replacing software/hardware; configures new software; responds to issues; and orders replacement hardware.
• Provides telephone, infrastructure, and printer/copier support by setting up and configuring phones; troubleshoots and repairs network cabling and server application issues; and maintains printer/copier.
• Provides administrative support by creating and maintaining user accounts; maintains inventory of equipment; and researches new software and technologies.
• Coordinates and ensures effective communication with every team member; provides training and support as needed to staff and end users; and maintains knowledge of various computer, video and technical systems and equipment.

Minimum Qualifications

• Associates degree in Information Technology, Computer Information Systems or related field.
• Over six months of experience in technology and/or computer related support.
• Must have a valid Arizona Driver License.
• Ability to pass the Town of Marana background check, a motor vehicle records check, and fingerprint clearance.
• On-call rotation required

An equivalent combination of formal education and/or experience that demonstrates the ability to perform the essential functions of the position will be considered.

Preferred Qualifications:

• CompTIA A+ Certification, CompTIA Network+ Certification, Windows 10 Certification

RECRUITMENT PROCESS
If you meet the minimum requirements, submit a completed Town of Marana application which can be supplemented with a resume and cover letter. Incomplete applications will not be considered. Candidates are responsible for verifying receipt of materials. Applications must be submitted by applying online at https://www.governmentjobs.com/careers/marana. All status updates will be sent via email through the applicant tracking system.

REVIEW PROCESS
Job posting will remain open until a sufficient number of applicants have met the minimum requirements. Applications will be reviewed weekly with most qualified candidates being scheduled for interviews.

TOWN OF MARANA CONTACT INFORMATION
11555 West Civic Center Drive
Marana, AZ 85653
www.maranaaz.gov
ph (520) 382-1900 / fx (520) 382-3500

QUESTIONS
Human Resources Staff Contact
Nikki Hemphill / 520-382-1925 / nhemphill@maranaaz.gov

For technical issues with the NEOGOV site, please contact Customer Support at 1-855-524-5627.

The Town of Marana is an equal opportunity employer. If you require a reasonable accommodation at any stage of the application/exam process due to a disability, please contact the Human Resources Department prior to any deadlines related to this recruitment process. Please contact the Human Resources Department if you would like this publication in an alternative format.