Telecommunications Technician

TYPICAL CLASSIFICATION ESSENTIAL DUTIES:
Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.

• Maintains the County telecommunications network and equipment, including telephone, fax, camera, copper and fiber line, and LAN/WAN/phone connections throughout Pinal County's IT infrastructure.
• Supports, repairs, and replaces voice network services and equipment.
• Troubleshoots, repairs, and test, T1's, 1FB's, ISDN, DSL, phones, and other telecommunications components.
• Processes and completes daily work orders; responds to inquiries and prioritizes requests for service, including moves, adds, and changes, to voice, data, and security systems.
• Performs basic level phone system programming and installation.
• Maintains and enhances cable infrastructure for voice, data, and security systems; maintains and upgrades Main Distribution Frame (MDF) for servers, hubs and routers; and Independent Distribution Frame (IDF) for fiber optic cable connections, hubs and patch panels; maintains systems according to Telecommunications Industry Association (TIA) and Electronic Industries Alliance (EIA) standards.
• Maintains and updates 9-1-1 location-level data, phone directory listings, circuit ID records for voice and data, records, and inventory information.
• Supports enterprise voice messaging services, and maintains voicemail accounts.
• Maintains network power systems; provides 1st level on-call support for voice and data systems.
• Documents work completed and maintains records; notifies manager and other technicians of unusual problems or problem trends in order to facilitate continued improvement of telecommunications services.
• Maintains absolute confidentiality of work-related issues, customer records and restricted County information; performs related duties as required or assigned.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED equivalent;
• Two (2) years experience maintaining telecommunications systems
• OR an equivalent combination of education, training and experience.

Knowledge, Skills and Abilities:

• Telecommunications hardware and software systems, networks and telecommunications equipment infrastructure.
• Telecommunications Industry Association (TIA) and Electronic Industries Alliance (EIA) codes and standards.
• County safety policies and procedures, and OSHA rules and regulations.
• Using basic tools, equipment and procedures for repairing telecommunications systems and components.
• Reading and interpreting technical diagrams and interpreting technical instructions.
• Cultivating a positive work environment.
• Providing quality customer service and maintaining productive working relationships.
• Prioritizing and setting manageable goals.
• Being efficient with time at work.
• Communicating effectively with management, staff, customers, and visitors.
• Being flexible and taking criticism constructively