TBK Bank

Aurora, Colorado, United States

Teller (Denver Tech Center)

Posted over 1 month ago

Job Description

Join TBK Bank!

At TBK Bank, we're a team of passionate, driven, collaborative, solutions minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK stands for helping the people and business in our communities succeed. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

Position Summary:

As a Teller, youll have the opportunity to contributes to the development and retention of customer relationships by providing exceptional customer service. You will use your knowledge and skills to identify appropriate cross selling opportunities during daily financial transactions. Major responsibilities will include:

  • Providing prompt and accurate teller transactions, including cashing checks, receiving cash deposits, and processing savings bonds and cashiers checks, in accordance with the Banks policies and procedures.

  • Balancing currency, coin, and teller drawer at the end of each shift.

  • Taking initiative to answer customer phone calls/email, taking ownership of their issue, taking proper steps to resolve their issue and providing the customer with appropriate feedback in a timely manner.

Qualifications:
  • High school diploma or general education degree (GED) required.

  • Must be 18 years old

  • Cash handling or customer service experience required

  • Sales or cross selling experience desired

Position Description:

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Provides exceptional customer service by standing to welcome the customer, using the customers name, taking responsibility for the customer, thanking the customer by name and exceeding the customers expectations.

  • Continues to build relationships with current customers to maintain goodwill and gain additional business.

  • Performs all customer transactions and inputs them into the computer system in accordance with established procedures. Cashes checks, receives cash for deposit, verifies amounts, verifies customer balances and examines checks for appropriate signatures and endorsements.

  • Responsible for balancing currency, coin, and checks in cash drawer at end of shift in comparison to computer totals. Maintains appropriate cash levels in teller drawer in accordance with the security policy. Complies with the Teller Over and Short Procedure.

  • May assist in balancing vault.

  • Processes savings bonds, branch capture, cashier's checks, and other items based on branch.

  • Help customers with items such as Stop Payments, Debit Card Orders/Reorders, Debit Card Disputes, IRAs, Heath Savings Accounts, Wire Transfers, Directo-a-Mexico, Online Banking and Mobile Banking.

  • Allows customers access to safe deposit boxes following specified procedures.

  • Places holds on accounts for uncollected funds in accordance with regulations.

  • Takes initiative to answer customer phone calls/email, takes ownership of their issue, takes proper steps to resolve their issue and provides the customer with appropriate feedback in a timely manner.

  • Professionally makes quality referrals to other areas of the bank and bank partners such as Commercial Lending, Consumer Lending, Treasury Management, Merchant Services, or the Mortgage Partner in your area, etc.

  • Works professionally with, and generate goodwill between the retail banking department and other internal departments.

  • Actively participates in meeting retail branch goals and events.

  • Actively participates in daily branch huddles and weekly branch meetings.

  • Capable of recognizing, responding and or referring sales opportunities. (Accounts, Credit Cards, Loans, etc.)

  • Profiles new and existing customers to better serve their financial needs; informs and advises customers of appropriate bank products/services that will make their life easier, save them time, or save them money.

  • Monitors customer account activity and transactions in order to identify possible fraud.

  • Prepares and compiles new customer information in accordance with the banks CIP and Know your Customer policies.

  • Opens new accounts; ensures completeness and accuracy of documentation including scanning into the system, and timely follow up on missing or incomplete documents.

  • Successfully complete Account/File Maintenance with proper documentation.

  • Promptly responds to customers inquiries and requests regarding account and suggests resolutions on account disputes and other account activity.

  • Generates new business to assist in meeting established profitability goals.

  • Protects and safeguards customer information and bank property.

  • Adheres to all bank and regulatory requirements and participates in required training.

  • Actively participates in local community and bank sponsored

Compensation Range

Hourly: $15.00 - $17.41

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.

Go on. Do it. Apply Today!

OUR BUSINESS

Were a diversified financial service company that provides community banking, national lending and commercial finance solutions. We are also a leading provider of factoring services and an innovator of payment solutions for the transportation industry. Our focus on creating value helps our team members thrive, our customers succeed and our communities prosper.

We are proud to be an equal opportunity employer and we do not discriminate in recruitment, hiring, training, promotion, or other employment practices on the basis of age, race, gender, color, religion, national origin, disability, sexual orientation, veteran status, or any other basis that is prohibited by federal, state or local law.

OUR PURPOSE
Every day, we focus on creating value by helping our team members thrive, our customers succeed and our communities prosper. When we do this - we're Helping People Triumph.

OUR CORE VALUES
Our long-standing core values are based on sound business practices and biblical principles. They flourish in our culture which helps our team members thrive, our customers succeed and our communities prosper. We commit ourselves to:
? Transparency
? Respect
? Investing for the future
? Unique is good
? Mission is more than the money
? People make the difference
? Humility

FOCUS ON SERVING OTHERS

At Triumph, we focus on doing the most good in the areas of greatest needs through our philanthropic endeavors. Our philanthropic vision is focused in four areas:
? Training future leaders
? Establishing viable communities
? Giving people a second chance
? Serving the less fortunate

We support these initiatives at home and around the world. We partner with entrepreneurs who share our philanthropic priorities, have a history of effective assistance programs and are experts in their fields of service. This allows us to serve in places where we can create the biggest impact.



Posted 30+ Days Ago

Full time

REQ-272

06572294

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