Ticket Office Coordinator

Ticket Office Coordinator

Arizona State University

ASU Kerr

Campus: Tempe

99508BR

Job Description

ASU Kerr is seeking an event professional to coordinate ticketing office operations. The ideal candidate will provide top-notch customer service, build events and sell tickets through Ticketmaster, and work events. This position is the first point of contact for all patrons that enter our venue during business hours. This position reports to the General Manager.

This is an hourly, full time position that requires a flexible work schedule to accommodate night, weekend and/or holiday events. Ticket office hours are Wednesday – Friday, 9am-5pm except when Monday or Tuesday ticketed events are scheduled. This position will work events at night and on the weekend but hours will be balanced to maintain a 40-hour work week.

Salary Range

$20.00 - $21.00 per hour; DOE

Close Date

27-March-2024

Essential Duties

• Accept cash, checks or bank cards for purchase of event tickets via in-person, telephone, or mail orders; complete transactions according to established procedures.
• Build and submit event data for transference to our website and other ticketing websites.
• Set up discount programs under the direction of the General Manager or Program Coordinator.
• Interact with the public, answer questions and resolve difficult/complex problems.
• Balance cash drawers against receipts; assist staff when balancing problems occur, resolve discrepancies and prepare deposits.
• Prepare invoices, reconciliations, summary reports/records and files of transaction data, including consignment ticket processes.
• Train and oversee new cashiers, including training in the use of a computerized ticketing system. Coordinate work schedules and prioritize work for students.
• Assist in supervision during events and related activities.
• Sell and coordinate tickets to specialty groups.
• Work events as facility representative when needed.
• Conduct tours of the property for potential renters and patrons.
• Assist Program Coordinator with marketing tasks as assigned.
• Perform other related duties as assigned.

Minimum Qualifications

Two (2) years of experience in cashiering, accounting and record keeping related to ticket sales OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Experience in offering a high level of customer service.
• Skill in cashiering procedures, handling complaints and managing conflict.
• Experience in using good judgment. 
• Ability to set priorities. 
• Ability to work independently.
• Skill in accounting and record keeping related to ticket sales.
• Knowledge of computerized ticketing systems.
• Familiarity with the performing arts. 
• Evidence of a valid Class D US driver's license and ability to drive on university business.

Working Environment

• Ability to push, pull and lift up to 25lbs.
• Ability to stand for long periods of time and climb stairs.
• Proficient computer skills. 
• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts. 
• Able to meet, greet, and direct all visitors, staff, and faculty.
• Maintain the regularly scheduled hours at ASU Kerr.
• Answers multiline telephone.
• Use computer to utilize ticketing systems and produce reports.
• Ability to clearly communicate to perform essential functions.
• Drive on university business and possess a valid Class D US driver license upon employment. 

Department Statement

ASU Cultural Affairs is comprised of three units - ASU Gammage, ASU 365 Community Union and ASU Kerr. Through the mission of Connecting Communities™, ASU Cultural Affairs makes an impact across the Valley of the Sun through the arts, entertainment, education and events.

ASU Kerr is a one-of-a-kind, 250 seat, true adobe venue like no other in the Valley. Each season, ASU Kerr welcomes a carefully curated selection of performances that represent the spirit and vision of its namesake Louise Lincoln Kerr. To learn about ASU Kerr, visit: asukerr.com

ASU Cultural Affairs is committed to providing a welcoming, equitable and respectful environment for all in order to realize our mission of Connecting Communities™ through the arts, entertainment, education and events. Our core values serve as a guide for daring engagement, respectful dialogue and cross-collaboration. Learn more about our commitment and values at https://www.asugammage.com/about/asu-cultural-affairs-core-values

To learn about ASU Kerr, visit: asukerr.com 

To learn about the ASU Charter and goals, visit: president.asu.edu/asu-mission-goals 

Total compensation at ASU is more than the salary paid for the valuable work performed. You can estimate the approximate value of your overall compensation here: cfo.asu.edu/compensation-estimator. 

You also receive the following:

•   Comprehensive package of affordable health benefit plans and programs: cfo.asu.edu/benefits 

•   Access to world-class educational opportunities at deeply discounted rates

•   Paid holiday, vacation and sick leave

•   Matching retirement contributions

•   Discounts from a variety of vendors and service providers for personal expenses

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

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