Job Description
Be the spark that brightens days and ignite your career with TTECs award-winning employment experience. As a Learning and Development Trainer working onsite in Concord, North Carolina, youll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!
What Youll be Doing Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, youll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. Youll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process.
Youll report to the Training Manager. Were looking for a Trainer to welcome and excite new hires as they start their new careers. Must be willing to travel and have open availability.
Site Location: 4601 Corporate Dr NW #115, Concord, NC 28027
During a Typical Day, Youll
Inspire and motivate learners to reach for amazing
Mentor and coach new hires within client training goals and time frames
Bring your interest in helping others to start their career journeys successfully
Deliver high quality client product training
What You Bring to the Role
High school diploma or equivalent
6 months or more in training and adult learning or call center experience
Team building and nurturing an inclusive learning environment
Engage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day-to-day tasks
Computer experience
What You Can Expect
An annual incentive program
Health and wellness programs
Paid time off (PTO)
Tuition reimbursement and access to thousands of free online courses
Visit https://mybenefits.ttec.com/?manual for more information.
The anticipated range is $21-$22.75. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI- Onsite