Shellpoint Mortgage Servicing
San Francisco, California, United States
Training Coordinator
Job Description
Who we are
Shellpoint Mortgage Servicing (SMS) is one of Americas top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
Summary:
The Training Coordinator is responsible for assisting the training team with the day-to-day operation of the training department. The Training Coordinator will be responsible for the following:
Responsibilities:
Prints, updates, and distributes any printed training material such as leader and participant guides, job aids, and any other items needed.
Creates content and makes updates to training material including submitting to compliance for approval.
Assists Director in the implementation and ongoing administration of a Learning Management System by ensuring all training is tracked for completion on a daily basis
Assists manager with setting up new hires by providing credential email and setting up training in the Hive.
Enters training records for tracking into the Hive for the entire training team.
Creates and runs reports to track training completion and accuracy within the learning system.
Provides reports and content for internal and external audits and clients.
Maintains the Bank of America learning system by providing drops and adds as well as creating the quarterly and annual audits.
Maintains the Bilingual list of agents and provides for audit purposes.
Creates surveys and maintains reporting (providing for the business and training leadership - as needed).
Reviews call out attendance line and reports to training manager.
Manages training email box.
Provides certificates and shipping labels for PATH program on a quarterly basis.
Helps Director manage the Homeowner Hero, Employee of the Month, and Client Champion program
Responsible for assisting the Director with the daily operation of the training department.
Completes and tracks ordering of items/merchandise used by the training department.
Manages classroom availability by completing training room assignment and booking rooms in Outlook.
Books travel arrangements for training team (as needed).
Assists with submitting expense reports for the department.
Performs related duties as assigned by Director.
Qualifications/Skills:
Strong data entry skills.
Ability to use Outlook to schedule meetings.
Excellent verbal and written communication skills, attentive to details
Highly proficient in time management, organization, planning and prioritization
Proven initiative, positive attitude, team oriented, self-motivated and highly enthusiastic
Ability to manage changing priorities, meet deadlines and adapt to a changing business environment
Strong interpersonal skills and ability to establish rapport
Committed to excellence, has strong work ethics and takes pride in their work
Proficient in Microsoft Office Suite - Word, Excel, PowerPoint, Publisher, Outlook
Project management and Process Improvement background helpful.
Educational Requirements:
Bachelors Degree, with relevant business experience preferred.
Candidates without a Bachelors Degree but with extensive work experience will also be considered.
Benefits
* Three weeks PTO (paid time off) for vacation and sick days.
* Paid holidays.
* Medical, dental, vision, life, and pet insurance.
* Short- and long-term disability insurance.
* Adoption- and tuition-assistance programs.
* 401k matching program.
* Performance-based annual bonuses.
* Advancement opportunities
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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