Travel Counselor (Travel Agent)

Come Grow With Us

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

Do you have a passion for efficiently arranging travel plans and providing exceptional customer service? Grand Canyon Educations travel department is seeking a full time Travel Counselor/Travel Agent. This position will report to the Travel Manager and will work Monday through Friday, 8:00 a.m. to 5:00 p.m. In this role, we will look to you for coordinating all aspects of maintaining the corporate travel program for the university.

What you will do:

• Advise, research, book, and manage hotel, air, and car rental for GCU. Work to ensure travel is arranged efficiently and effectively.

• Communicate with traveler or internal customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required all while assuring traveler satisfaction.

• Ensure implementation of cost saving measures through negotiation with travel service provider, arrangement of the most economic route, and appropriate itinerary.

• Create, maintain, and update traveler profiles.

• Coordinate ground transportation via third parties as needed.

• Monitor and ensure compliance with Travel Policy and Procedures.

• Network with industry professionals and remain current with travel industry operations.

What you will need:

• Some college required, Bachelors degree highly preferred.

• Minimum of 2 years experience with Native Sabre GDS.

• Minimum of 5 years travel industry relevant (agent, counselor, etc.) experience.

• Phoenix area based applicants only

• Must have the ability to use critical thinking skills.

• Working with Athletic departments highly desirable.

• Extensive experience with car, hotel and air reservations.

• Strong organizational skills and attention to detail.

• Good analytical skills.

• Ability to work both independently and in a team environment.

• Self-motivated with sound reasoning and judgment.

• Strong customer service skills with good communications skills and ability work effectively with culturally-diverse individuals.

• Ability to work with employees at all levels within the organization and maintain confidentiality of information.

• Proficiency with MS Office (Excel, Word, PowerPoint and Outlook), and ability to work with software databases in a web-based environment, create and retrieve reports.

• Ability to adapt to a fast-paced, continually changing work environment and manage multiple priorities effectively.

• Ability to complete work within prescribed time constraints and meet deadlines.

• Provide a positive example to students by supporting the Universitys Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

Why work at GCE:

• Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan.

• Generous time off plan and 11 paid holidays.

• Paid time off to volunteer in the community or at GCE sponsored events.

• We also offer full-time employees, their spouses and dependent children an Education Tuition Discount Program.

#TravelAgent #GroupTravel #TravelCoordinator #TravelCounselor #TravelAdministration #WorkFromHome #AthleticsTravel #TravelService #RemoteJobsInPhoenix #GCU #GCE #Group #Sales #Travel #Athletic #hotel