Job Description
Rocky Mountain Bank is a growing dynamic organization with many locations offering uniquely different banking and financial solutions for businesses and personal clients. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. Join a team that makes "Great Things Happen!"
The Universal Banker will be responsible for assisting customers in a dual role function. The role is responsible for providing an exceptional in-branch customer experience by handling every customer need including teller transactions, sales and service. Utilizing a needs-based selling approach, the Universal Banker will provide solutions based on customer needs and how they like to conduct their banking. In addition this position will be responsible for referrals to the other lines of business to meet the customers financial needs.
The Universal Banker will work with the banking team in attaining banking center goals and constantly striving to improve the profitability of the banking center.
PRIMARY & ESSENTIAL RESPONSIBILITIES:
1. Operates a teller window regularly to meet the needs of the banking center.
2. Provides exceptional customer service while listening for sales opportunities, explains and promotes bank products or services to customers and actively participates in the referral program and strives to meet goal (as determined by individual bank).
3. Effectively use sales skills such as: effective listening, adapting to differences in customers, identifying needs, expanding and deepening customer relationships, responding to verbal and non-verbal clues, presenting solutions through product benefits, establishing a clear difference, overcoming resistance, asking for the business, completing sale, nurturing relationships, and establishing methods for follow-up.
4. Universal Bankers are responsible for offering and selling financial products and services to both consumer and small business customers. Follow up with prospects and current customers to promote new products and services and/or thanking customers for existing business.
5. Maintains confidentiality in handling customer and bank information.
6. Follows security policies and procedures to prevent bank and customer losses.
7. Resolves customer complaints.
8. Maintains a detailed level of knowledge on retail products and services and a conversational knowledge of non-retail products (e.g., mortgage, insurance, wealth management)
9. Works collaboratively with the banking team to achieve customer service and sales objectives
10. Actively participates in banking center sales activities
REQUIRED SKILLS & EXPERIENCE:
1. High School Diploma/GED.
2. 1-3 years of experience in sales & customer service
3. Previous teller or cash handling experience
4. Experience providing high quality customer service
5. High attention to detail
6. Experience working in a team environment
7. Ability to count and balance cash
8. Ability to read and interpret documents such as policy and procedure manuals
9. Demonstrated ability to multi-task and manage time
10. Knowledge of MS Office, Windows and ten key calculator
Scheduled Weekly Hours:
40Time Type:
Full timeWere proud to call Montana home. Our unmatched dedication to community banking and customer service helped make us one of the nations top 100 banking organizations again this year.
We understand the importance of having a strong community and our role in contributing to the communities we serve. We know how important is it to give back and we do our part with pride! Its about rolling up our sleeves doing whatever it takes for our cherished community; whether building houses, serving food, assisting local schools, volunteering time to serve on local boards or writing a check when manual labor isnt enough. Were committed to the Montana communities because were a part of them ourselves. We share the roads, bump into each other at the supermarket and send our kids to the same schools. We love our neighbors and our track record shows it! As part of giving back to the community, each employee is provided volunteer hours at an non-profit organization of their choice.
Whether you are a personal banker, operations expert, marketing guru, wealth advisor or possess other skills, you will find a career youll be proud of at Rocky Mountain Bank. Recognizing and rewarding hard work, developing talent and fostering employees for the next stages of their career is what you can expect as a member of our team. We know that we are only as strong as our team members, and we want individuals who want to make a significant difference.
We have the benefit of being a community bank, while being a part of a growing organization that supports and enhances our potential. We are committed to being an employer of choice by providing a positive and professional work environment that genuinely cares about our team members.
EOE/AA Employer M/F/Disabled/VetMember FDIC Equal Housing LenderEmployment at Heartland Financial USA, Inc. is employment at will