Blue Cross Blue Shield of Arizona
Phoenix, Arizona, United States
Value Based Roster Technician
Job Description
Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 1,800 dedicated employees throughout its Phoenix, Tucson, Chandler and Flagstaff offices. Providing health insurance products, services and networks to more than 1 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65.
Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
Internal use only-Grade 11-16
Responsible for updating, maintaining and researching a variety of provider file information in multiple systems.
Required Work Experience
- 3 years of experience in general business field (level 1)
- 5 years of experience in general business field (levels 2 and 3)
- 2 years of experience in performing provider maintenance tasks (level 2)
- 4 years of experience in performing provider maintenance tasks (level 3)
Required Education
- High-School Diploma or GED in general field of study
Required Licenses
- N/A
Required Certifications
- N/A
Preferred Work Experience
- 2 year(s) of experience in health insurance field
Preferred Education
- Associate's Degree in general field of study
Preferred Licenses
- N/A
- N/A
LEVEL 1
- Responsible for receiving and logging provider rosters received from Provider groups.
- Responsible for reaching out to Provider Groups to verify information, obtain current rosters and resolve issues with loading provider data.
- Responsible for updating and maintaining the applicable provider file database(s) with documentation submitted.
- Responsible for ensuring all roster records are addressed
- Responsible for updating documentation for VBC of roster results
LEVEL 2
- Responsible for provider contract file research and to recommend appropriate actions and/or maintenance.
- Responsible for researching and responding to inquiries for roster research
- Responsible for contacting VBC for information related to provider file claims edits.
LEVEL 3
- Analyze reports for any data corrections and processes for the Association.
- Responsible for the review of the provider files for Quality Control.
ALL Levels
- Each progressive level includes the ability to perform the essential functions of any lower levels.
- The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
- This position must maintain a passing QC rate.
- Perform all other duties as assigned.
REQUIRED COMPETENCIES
Required Job Skills
- Intermediate PC proficiency (Applies to All Levels)
- Intermediate skill in use of office equipment, including copiers, fax machines, scanners and telephones (Applies to All Levels)
- Intermediate level skill in word processing, spreadsheet and database software (Applies to All Levels )
Required Professional Competencies
- Maintain confidentiality and privacy (Applies to All Levels)
- Ability to interpret and translate policies, procedures and guidelines (Applies to All Levels)
- Ability to follow and accept instruction and direction (Applies to All Levels)
- Establish and maintain working relationships in a collaborative team environment (Applies to All Levels)
- Ability to navigate, gather, input and maintain data records in multiple system applications with applicable accuracy (Applies to All Levels)
- Ability to work independently (Applies to Levels 2 - 3)
- Ability to problem solve (Applies to Levels 2 - 3)
- Ability to provide fair and accurate quality reviews (Applies to Level 3)
- Ability to handle projects with minimal supervision (Applies to Levels 3 )
- Ability to handle high volumes of work with additional responsibility for cross functional duties (Applies to Level 3)
Required Leadership Experience and Competencies
- Ability to made decisions related to provider file processes & explain information clearly. (Applies to Levels 3)
- Ability to train, mentor and guide co-workers. (Applies to Levels 3 )
- Ability to distribute work to lower levels (Applies to Level 3)
- Ability to handle escalated/expedited issues to resolution (Applies to Level 3)
- Ability to interpret and make decisions based on available reporting (Applies to Level 3)
- Ability to cover for Management when needed & represent the department (Applies to Level 3)
Our Commitment
BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.
Thank You
Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.
Imagine doing life-changing work and helping more than one million Arizonans live healthier and longer lives. Thats the kind of satisfaction youll find when you work here. Our exceptional teams in Phoenix, Tucson, Chandler, and Flagstaff have been transforming healthcare for more than 80 years. Explore what's possible with a career at Blue Cross BlueShield of Arizona