Job Description
Job title: VDI Engineer
Reports to: Team Lead
Department: Technical Operations
Location: Alpharetta, Georgia or Remote
Grade: 17
Our Company: Priority Technology Holdings, Inc. is a leading financial technology company that specializes in providing integrated payments and banking solutions. Our innovative native platform empowers businesses to effortlessly collect, store, and send money in a scalable manner. We are committed to revolutionizing the way companies handle their financial transactions by offering cutting-edge technology and exceptional customer service.
Job Summary: We are seeking a highly skilled & motivated VDI Engineer to join our team. In this role, you will ensure the reliability, stability, and availability of VDI systems in a 24/7 production environment. You will be responsible for the administration, configuration, and maintenance of all such systems within a multi-site environment. This role is a full-time position that includes a hybrid work arrangement, combining both remote and on-site work if located in the Alpharetta area, or the option of working entirely remote if you're outside our headquarters.
RESPONSIBILITIES:
Manage daily ticket operations, and provide end-user VDI support including Moves/Adds/Changes for users, security groups, permissions, etc.
Patching Horizon and/or AWS Workspaces components, testing and releasing base images monthly.
Operate as escalated point of contact for the TOC (helpdesk) team.
Adhere to ITIL-based approval processes.
Participate in bi-weekly meetings with the team to discuss ongoing and upcoming tasks.
Contribute to predetermined projects focused on updating Horizon/Workspaces and related components, as well as implementing improvements for the Horizon/Workspaces environment.
Foster innovation by exploring areas for process enhancement and proposing changes, promoting a proactive "find a need, fill a need" mindset.
Dedicate time to self-improvement and skill development regularly to facilitate personal growth.
MINIMUM REQUIREMENTS:
2-3 years of experience as a VDI Engineer.
Experience working interactively with business customers resolving day-to-day VDI-related issues.
Experience supporting and maintaining Connection Servers, Unified AccessGateways, AppVolumes, and DEM.
Direct involvement in troubleshooting issues related to Horizon/Workspaces VDI components, including proactive identification of issues that could impact user experience or system performance.
Hands-on experience supporting and maintaining Windows 10 operating system in a VDI environment.
Understanding of AWS WorkSpaces and its integration with other AWS services such as AWS Directory Service, Amazon S3, and Amazon EC2.
Hands-on experience maintaining Windows Server 2012R2 and later, preferably 2016 and above.
Working knowledge of configuring and implementing AD group policies, DEM, DHCP,DFS, DNS.
Experience creating technical documentation.
Ability to multi-task in a fast-paced environment.
After-hours support rotation and implementation as needed.
Strong verbal and written communication skills for effectively interacting with team members, stakeholders, and customers. This includes the ability to document technical configurations and procedures clearly.
PREFERRED REQUIREMENTS:
Linux is a plus.
Experience with PowerShell a plus.
Experience with ControlUp is a plus.
Providing 24/7 operational support for production environments.
Experience upgrading and patching the Horizon and Windows environments to meet security, audit, and business requirements.
Compensation & Benefits:
Compensation range: $73,000 - $100,000
Unlimited PTO after year 1 (3 weeks to start)
Medical, Dental & Vision
401k Match
Education Expense Reimbursement
Gym Membership Reimbursement
HSA and FSA
Employee assistance program (EAP)
Traditional Physical Requirements:
Requires prolonged sitting, standing, bending, stooping and stretching.
Requires the ability to lift 10 pounds.
Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).