Workforce Specialist - WIOA

Overall Job Objective

Description

The Workforce Specialist position performs a variety of assessment, vocational counseling, case management and workforce development duties associated with the employability development of One Stop Center customers. It also requires the employee to perform complex clerical, data entry, and other office duties to support professional and technical program staff.

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Duties

The following duty statements are illustrative of the essential functions of the job and do not include other non essential or marginal duties that may be required. The County reserves the right to modify or change the duties or essential functions of the job at any time.

DUTIES:

• 100 % direct contact with various type of job seeking customers, with a focus of ascertaining their needs for suitable enrollment possibilities, and navigating them to appropriate staff and/or appropriate training and resources. Establish and maintain a case management relationship with customers to provide ongoing follow up and support.
• Manage a customer caseload of individuals who meet the requirements of WIOA Title I; accurately document performance and services provided to customers by entering all relevant services and confidential case notes into the customer's Connecting Colorado profile.
• As directed, will facilitate Workforce Innovation and Opportunity Act (WIOA) Info/Intake sessions to potential candidates in a group setting, as well as one/one as needed. Answer customer questions and concerns regarding WIOA eligibility and whether or not a customer is suitable for the program.
• Under the WIOA Rule and Regulation, take into account identified barriers and evaluate suitability for the WIOA Adult program while remaining in alignment with Federal, State, and Local policies. Meet with customers in a one/one or group setting and walk them through the process of enrollment, assessment and identification of necessary skills to promote success in the program.
• Facilitate an Initial, and Comprehensive Assessment, and create an Individual Employment Plan with customer input, to include with the Training Request Package.
• Create, maintain, and update customer Individual Employment Plans (IEP) as appropriate. Develop methods to facilitate customer employment development based upon the customer's marketable skills.
• Once the training is approved, provide case management for each customer on a monthly basis. Provide additional services as needed to help promote customer success.
• Accurately document performance and services to customers by entering all relevant services and notes into the Connecting Colorado system. Utilize current tools and resources to facilitate customer interest and continuation in work related activities and programs.
• Prepare individual employment plans with clients to address remediation of job-related barriers and/or deficiencies; carry out one-on-one job counseling and job coaching relative to targeted occupations and career pathways. Other relevant variables affecting customer employability.
• Coordinate and generate supportive services for customer as available and necessary to assist them in maintaining their classroom or on the job training.
• Continuous communication and collaborative activities with Business and Economic Development Representatives to set up OJT or Apprenticeship opportunities. Refer customers to in-house hiring events, job/career fairs.
• Provide back-up support for specific tasks, projects, and program services as needed.
• Utilizes proper tracking tools to ensure monthly contacts and appropriate provision of services with customers.
• Maintains knowledge and awareness of current policies; Colorado Department of Labor (CDLE) Program Guidance Letters (PGLs); and Training Employment Guidance Letters (TEGLs) that affect Workforce Development and provision of WIOA services;
• Demonstrate efficient computer skills (MS Word, Excel, Power Point and data inquiries from data base such as Connecting Colorado, Job Link, and CUB Line etc.)
• Provide coverage to other team and/or department as needed within the resource center.
• May require working at other A/D Works remote locations and offsite locations.
• Performs other duties as assigned.

SKILLS AND ABILITIES:

• Case Management experience within the American Job Center environment
• Knowledge of basic eligibility requirements of Workforce Center programs, benefits and pertinent information to job seekers.
• Knowledge of Connecting Colorado, the WIOA program are highly desirable.
• Prefer a proficient level knowledge of the internet, other applications, and solid working knowledge of Microsoft Suites, intermediate knowledge of Word, Excel and Connecting Colorado; web based expertise to include search engines, social media applications, agency software, and others in assisting employers.
• Able to perform data entry (numeric and case notes - narrative entry) accurately and timely.
• Ability to multi task and proven time management

BEHAVIORAL COMPETENCIES:

• Accountability
• Accessibility
• Inclusivity
• Integrity

Requirements

EDUCATION AND EXPERIENCE:

• Bachelor's Degree in Social Work, Psychology, Sociology, Counseling, Human Services or related field.

• Associates Degree or two year certificate AND two (2) years of experience working with economically, culturally, or socially disadvantaged clients in the context of job counseling, vocational education, vocational or pre-employment assessment, workforce development, vocational rehabilitation or related field.

• High School Diploma or GED equivalent AND four (4) years of experience working with economically, culturally, or socially disadvantaged clients in the context of job counseling, vocational education, vocational or pre-employment assessment, workforce development, vocational rehabilitation or related field.

PRE-EMPLOYMENT ADDITIONAL REQUIREMENTS:

• Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.

Supplemental Information

WORK ENVIRONMENT:

• Work is generally confined to a standard office environment.

PHYSICAL DEMANDS:
The following are some of the physical demands commonly associated with this position.

• Spends 50% of the time sitting and 50% of the time either standing or walking.
• Occasionally lifts, carries, pulls or pushes up to 20 lbs.
• Uses cart, dolly, or other equipment to carry in excess of 25 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work related equipment.

Definitions:
Occasionally: Activity exists less than 1/3 of the time.
Frequently: Activity exists between 1/3 and 2/3 of the time.
Constantly: Activity exists more than 2/3 of the time.

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (i.e. uploading or attaching documents to your online application), call NEOGOV technical support at 855-524-5627. Helpful hints: if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it.