Arizona State University

Glendale, Arizona, United States


Posted over 1 month ago · Full time · $50,000.00 - $52,000.00 Annually

Job Description

Academic Success Advisor

Arizona State University

New College Advising

Campus: West Valley



Job Description

The New College of Interdisciplinary Arts and Sciences at ASU is seeking a motivated individual to join our advising team at the West Valley campus. Utilizing holistic academic advising and support strategies, this position will support undergraduate students in making timely progress toward a degree. They will work as part of a team to increase student retention and graduation.


Salary Range

$50,000 - $52,000 per year, DOE


Close Date



Essential Duties

Provides individual and group academic advising and/or interacts with students in support of academic success. Works closely and collaboratively with students, faculty, and staff to support academic success. Monitors student academic progress and program effectiveness using a variety of technology-based tools (such as degree progress, customer relationship management, and analytics software/tools), and the application of retention focused strategies, and relevant advising/student development/engagement theories. Maintains an openness to new and developing tools utilized across the University to aid in student success and excellent service. Able to learn and use multiple systems at same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems, analytics software/tools). Shares feedback and insight regarding technology systems and their daily use. Utilizes collegial interpersonal skills and an ability to communicate effectively in person, writing, and by phone; establishes and maintains effective professional working relationships. Proactively monitors student academic performance; addresses, responds to, and works to resolve student concerns, questions, or issues; collaborates closely with students to identify all academic options including, but not limited to: degrees, tutoring, counseling, career services, success coaches, extracurricular activities, study abroad program(s), research, and internships; supports and provides counsel to students in selection of options best suited to the student's goals, interests, and skills. Acts as a college/department/school representative to current and prospective students, faculty, staff, and external groups on issues related to academic success; attends and/or presents at orientation or recruiting events/activities/workshops. Works to ensure ongoing satisfaction for students with their program and degree progress, provides follow up to ensure satisfaction with and effectiveness of services, and utilizes a variety of university data and programmatic direction to promote student academic success. Regularly monitors assessment resources to refine and build effective practices. Works collaboratively and collegially with academic unit and services throughout the university to facilitate comprehensive student support. Possesses a clear understanding of the larger picture of the college and/or departmental processes and expectations around the utilization of these tools and how they impact student experience. Escalates/redirects urgent or conflicting requests. Recognizes complex issues and alerts leadership; may provide suggestions in response. Assists with the coordination of academic success program or advising policy development and implementation. As required, act as a course instructor/resource for faculty. Other duties as assigned.


Minimum Qualifications

Bachelor’s degree AND one (1) year or more previous experience in one or more of the following: advising, student recruitment/retention or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in retention, graduation, and academic planning; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.


Desired Qualifications

·       Direct academic advising experience with undergraduate student populations

·       Demonstrated knowledge of principles, practices, procedures and methods of evidence-based, academic advising strategies

·       Evidence of a Master's degree in counseling, higher education, or closely related field from a regionally accredited college or university

·       Demonstrated knowledge of ASU's academic structure, programs, colleges, departments and organization

·       Experience in interpreting student needs and determining when referral to other University resources is appropriate

·       Experience in demonstrating sensitivity to needs of a diverse student population

·       Evidence of effective communication

·       Experience in designing presentation materials and giving oral presentations in group settings

·       Experience in applying the principles, techniques and methods of teamwork, compromise and collaboration to produce desired outcomes

·       Experience in applying the principles, techniques and methods of teamwork, compromise and collaboration to produce desired outcomes

·       Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and other interested parties

·       Experience in rapidly adapting and effectively utilize new technology, practices, policies and methods

·       Experience with the use of internet-based research tools and Microsoft Office computer applications


Working Environment

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts. 


Department Statement

Bringing together the best of both a small-college experience with its close personal relationships and a top-tier research university with its cutting-edge research faculty, ASI's New College of Interdisciplinary Arts and Sciences, located at the beautiful West Valley campus, is nationally unique. Working across disciplinary boundaries, our faculty produce innovative research, not just report on it. We take our students with us on this fascinating journey, which provides extraordinary opportunities for growth and exciting ways to shape your future.


ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.


ASU is a tobacco-free university. For details visit


Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.


Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.


Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit


ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.


Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.


Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.


Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.


Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.


Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.


ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.


Only electronic applications are accepted for this position.


IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.


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