Orbis Education

Indianapolis, IN

Academic Success Coach

Posted 6 days ago

Job Description

In this position, you will be supporting students across the US in the Occupational Therapy Assistant program in a virtual capacity via phone. Major responsibilities include academic success coaching and retention of enrolled students in this program. The academic success coach interacts with OTA faculty, professional staff, students, and other program personnel to enhance and facilitate the admission, progression, and graduation of students. In addition, the academic success coach strives to ensure the highest levels of student outcomes and sustained persistence measures are achieved.

Academic Partner: St. Catherine University, Occupational Therapy Assistant Program

Site location: Orbis Corporate office: 301 Pennsylvania Parkway, Indianapolis

Schedule: Full time, benefits eligible role, Mon-Fri between the hours of 8am and 8pm based on student need and time zone (one day per week 11am-8pm)

Target Hire: May 2021


  • Academic & Developmental Advisement
  • Facilitates and Supports Student Progression
  • Manages Individualized Student Success Plans
  • Analyzes Data in Multiple Systems and Reports on Student Progression and Outcomes


  • Provides academic, proactive, and developmental advising for all program students to promote success
  • Actively initiates and continues ongoing guidance to students whose grades, attendance, and/or personal factors put them academically at risk
  • Acts as a resource for student(s) in matters related to academic appeals, readmission requests, grievances, etc. affecting a students progress through the program
  • Communicates concerns in regard to student progress to the Academic Success Coach Manager or individual identified by Director of Advising and Enrollment
  • Monitors progression in courses and ensures timely coordination of registration of selected courses
  • Regularly collaborates with the academic leadership as needed to provide status report and update student plan as needed
  • Works closely with the Academic Success Coach Manager and other team members to ensure accurate, quality communication and service
  • Utilizes Progression Strength model to track student persistence
  • Utilizes databases that support enrollment, progression, graduation, and career placement statistics
  • Maintains an understanding of data that impacts student progression and outcomes
  • Works with Manager Academic Success Coaches to implement & maintain tracking systems for: academic monitoring and measurement, and graduate employment
  • Participates in day to day advising and retention operations, general administration, and special projects (including but not limited to orientation workshops, student mentorship programs, and organizing study groups)
  • Maintains a professional working relationship with university partner(s) and demonstrates ability to adhere to boundaries as determined by leadership
  • Continues to develop professionally



  • Ability to access, analyze, and interpret data and report results
  • Able to appropriately respond to inquiries or complaints from students
  • Ability to solve practical problems and deal with a variety of situations
  • Ability to assess a students concerns and recommend resources
  • High level written and oral communication skills to accurately present information persuasively, professionally and accurately to groups of people
  • Entrepreneurial aptitude in the start-up and growth of an organization
  • Confidence, resilience, strong organizational skills, exceptional persistence, a high level of commitment, and the ability to guide and motivate others
  • Positive attitude, high level of energy and enthusiasm
  • Ability to perform multiple tasks efficiently and effectively
  • Working knowledge of database and software packages to enter, track, report, analyze and maintain student information and available resources
  • Demonstrates accurate and consistent documentation
  • Receptive to coaching and ability to implement feedback
  • Professional and problem-solving approach to academic issues
  • High degree of integrity, professionalism and confidentiality
  • Self-directed, with the ability to adapt to changing needs and priorities on a daily basis
  • General knowledge of healthcare programs and career opportunities for graduates
  • Ability to maintain set office hours that include at least one evening per week, with the potential for occasional weekend


  • Student advising and/or counseling is preferred
  • Demonstrated ability to work independently and collaboratively
  • Demonstrated ability to maintain confidentiality
  • Experience working in a start-up environment or product launch preferred

Education and Certification:

  • Bachelors degree in higher education, counseling or related field required
  • Masters Degree in higher education, counseling or related field preferred
  • Experience in healthcare or a complementary field preferred