Job Description
Major responsibilities include academic success coaching and retention of enrolled healthcare students. The academic success coach interacts with healthcare faculty, professional staff, students, and other program personnel to enhance and facilitate the admission, progression, and graduation of students. In addition, the academic success coach strives to ensure the highest levels of student outcomes and sustained persistence measures are achieved.
Academic Partner: Utica College, Accelerated Bachelor of Science in Nursing
Site Address: 290 Elwood Davis Road, Liverpool, NY
Target Hire: March 2021
Schedule: full time, benefits eligible, Mon-Fri standard business hours
PRIMARY JOB OBJECTIVES
Academic & Developmental Advisement
Facilitates and Supports Student Progression
Manages Individualized Student Success Plans
Analyzes Data in Multiple Systems and Reports on Student Progression and Outcomes
DUTIES AND RESPONSIBILITIES
Provides academic, proactive, and developmental advising for all program students to promote success
Actively initiates and continues ongoing guidance to students whose grades, attendance, and/or personal factors put them academically at risk
Acts as a resource for student(s) in matters related to academic appeals, readmission requests, grievances, etc. affecting a students progress through the program
Communicates concerns in regard to student progress to the Academic Success Coach Manager or individual identified by Director of Advising and Enrollment
Monitors progression in courses and ensures timely coordination of registration of selected courses
Regularly collaborates with the academic leadership as needed to provide status report and update student plan as needed
Works closely with the Academic Success Coach Manager and other team members to ensure accurate, quality communication and service
Utilizes Progression Strength model to track student persistence
Utilizes databases that support enrollment, progression, graduation, and career placement statistics
Maintains an understanding of data that impacts student progression and outcomes
Works with Manager Academic Success Coaches to implement & maintain tracking systems for: academic monitoring and measurement, and graduate employment
Participates in day to day advising and retention operations, general administration, and special projects (including but not limited to orientation workshops, student mentorship programs, and organizing study groups)
Maintains a professional working relationship with university partner(s) and demonstrates ability to adhere to boundaries as determined by leadership
Continues to develop professionally
QUALIFICATIONS
Competencies:
Ability to access, analyze, and interpret data and report results
Able to appropriately respond to inquiries or complaints from students
Ability to solve practical problems and deal with a variety of situations
Ability to assess a students concerns and recommend resources
High level written and oral communication skills to accurately present information persuasively, professionally and accurately to groups of people
Entrepreneurial aptitude in the start-up and growth of an organization
Confidence, resilience, strong organizational skills, exceptional persistence, a high level of commitment, and the ability to guide and motivate others
Positive attitude, high level of energy and enthusiasm
Ability to perform multiple tasks efficiently and effectively
Working knowledge of database and software packages to enter, track, report, analyze and maintain student information and available resources
Demonstrates accurate and consistent documentation
Receptive to coaching and ability to implement feedback
Professional and problem-solving approach to academic issues
High degree of integrity, professionalism and confidentiality
Self-directed, with the ability to adapt to changing needs and priorities on a daily basis
General knowledge of healthcare programs and career opportunities for graduates
Ability to maintain set office hours that include at least one evening per week, with the potential for occasional weekends
Experience:
Student advising and/or counseling is preferred
Demonstrated ability to work independently and collaboratively
Demonstrated ability to maintain confidentiality
Experience working in a start-up environment or product launch preferred
Education and Certification:
Bachelors degree required
Masters Degree in higher education, counseling or related field preferred
Experience in healthcare or a complementary field preferred