Account Management Manager - Clinical Trial Services
The Account Manager for Clinical Trial Solutions is responsible for serving as the primary interface between clients and internal resources during the implementation and ongoing work to support client recruitment projects. The role will collaborate with Business Development, Operations and other key areas as necessary to ensure a successful launch of the project as well as ensure successful delivery to the customer.
Key areas of responsibility include:
* Development of an understanding of clinical trial protocols and required recruitment materials and process to generate success
* Development of targeting criteria, materials and experience flows
* Gaining necessary approvals
* Ensuring client and operations teams have clear understanding of project scope, process and timelines
* Establishing client success metrics
Reporting on issues and driving to appropriate solutions.
? Strong interpersonal communication skills, both written and oral
? Ability to understand client needs and translate into business services
? Strong organizational skills
? Ability to understand medical terminology
? Previous experience in a client management capacity
3 to 5 years of relevant work experience
Bachelor's degree required
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.