La Frontera EMPACT

Tempe, AZ

ACT Program Assistant with Sign-on incentives up to $2000

Posted about 1 month ago

Job Description

EMPACT-SPC (Suicide Prevention Center), a member agency of La Frontera Arizona, is an industry leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA

We are looking for a dynamic professional to provide ACT Program Assistant. The candidate will be a self-starter with a high level of initiative; highly detail-oriented; flexible and adaptable to varied circumstances and environments. Candidate must have the ability to work independently and manage multiple projects and activities simultaneously while responding flexibly to changing needs and priorities. This position will provide clerical and administrative services and assistance to the ACT Program.

Essential Job Responsibility:

  • Completes ROI packets as requested. Assists with the processing of PCP notifications and refill requests.
  • Coordinates and monitors scheduling for the assigned team. Responsible for maintaining Prior Authorizations for services and assists medical staff with medication Prior Authorizations.
  • Acts as a liaison between team and consumer (greets, receives, and escorts consumer to appointment when needed). Provides customer service and takes messages as needed.
  • Assists in auditing charts for completed paperwork in the medical record. Updates the Clinical Coordinator and ACT Team Specialists when completed paperwork is needed or in need of an update.
  • Assists team in tracking consumer schedules by utilizing calendar of activities for the team to assure that team is meeting the consumers needs.
  • Completes reminder calls to the consumers regarding their appointments.
  • Completes and compiles all needed information on ACT tracking sheets to assist Clinical Coordinator with monitoring Fidelity Measures for the team.
  • Assists Clinical Coordinator with managing staff schedules, vacations, and coverage for scheduled hours and weekends.
  • Assists clinical team in collecting and organizing time sheets.
  • Monitors Bus Passes for assigned clinical team.
  • Updates shared drive as required.


  • Minimum HS Dip/GED is required. Bachelors Degree is preferred.
  • Two years office experience and successful interaction with all levels/disciplines of people in the work environment.
  • Experience working in community behavioral health setting (SMI) preferred.
  • Must have excellent oral, written, and interpersonal communication skills.
  • Basic level proficiency in Microsoft Office Suite and Multi-line Phone Systems and general math skills.
  • Strong analytical and problem solving skills, attention to detail, and independent judgement.
  • Have a valid fingerprint clearance card or be eligible to obtain one.
89422144

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