Centers Health Care

Schenectady, NY

Admissions Concierge

Posted 25 days ago

Job Description

Admissions Concierge

Schenectady Center is actively seeking an Admissions Concierge for our Skilled Nursing Facility in Schenectady, NY. The ideal candidate will have prior experience in a Nursing Home Admissions department, and a thorough knowledge of all local hospital systems.


  • Welcome new Residents & their families to ensure a smooth, hassle-free move
  • Ensure rooms are clean & ready before welcoming new Residents
  • Introduce new Residents & their families to life in our "Home" and show them around the Facility
  • Coordinate between new residents & unit managers to ensure their quick evaluation upon arrival
  • Follow up with new residents within three days of arrival
  • Make at least three round per day on every floor to discuss Residents needs and concerns
  • Maintain a daily log with questions, concerns and issues raised; and any follow-up steps taken
  • Submits Daily logs to the Facility Administrator
  • Assists Residents with the discharge process & follows up the next day
  • Establishing & maintaining relationships with local hospitals, physicians & community organizations for the purpose of generating consistent admissions to the facility
  • Understand the admissions process including policy, procedures, assessments & paperwork requirements
  • Support the facility's PR to generate a positive image & encourage word-of-mouth referrals
  • Maintain knowledge of regulations governing Medicare/Medicaid/Managed Care reimbursement processes
  • Communicate special needs of new admissions to staff to ensure a smooth transition
  • Provide appointments for facility presentations and on-site tours


  • Demonstrate passion & enthusiasm to work with elderly Residents
  • Minimal high school diploma or equivalent
  • Excellent interpersonal & communication skills
  • Ability to multi-task as well as stay on task & concentrate with constant interruptions
  • Prior experience as post-acute and long-term care Admissions
  • Experience in community relations preferred
  • Be self-driven with excellent internal sales/marketing skills
  • Ability to implement the process to achieve desired outcomes
  • Possess communication, time management, and organizational skills
  • Solid computer skills; working knowledge of MS Office
  • Nursing License preferred


Schenectady, NY


Schenectady Center for Rehabilitation and Nursing is a 240-bed rehabilitation and skilled nursing facility located near the lively, reinvigorated downtown. With a long tradition of supporting the community-and being an active part of it-Schenectady Center is one of the newest in all of New York State with modern fixtures, contemporary features, and the latest amenities throughout. Our patient-centered therapy sessions are delivered by our caring, compassionate, expert team and will ensure that your program is tailored to your specific rehabilitation needs. Schenectady Center is a proud member of the Centers Health Care Consortium.