Job Description
Job Summary
The primary function of the API Troubleshooter is to provide dependable and timely resolution for complex software issues (specifically related to API specific issues). The position requires a combination of strong troubleshooting, technical, communication and analytical skills to deliver the highest level of problem resolutions to customers
Responsibilities and Duties
- Work on issues that are reported to SAP Ariba Customer Support through the service request entry process.
- The API Troubleshooter will be responsible for working reported issues to completion and providing timely status updates on investigations back to customers through the service request
- Interact directly with customers through the service request system (emails sent through BCP), phone calls, or screen-sharing sessions with the customer to resolve customer reported issues
- Resolve issues through the recreation of reported issue, troubleshooting through use of POSTMAN, analysis of JSON request/response code, and review of error codes to determine root cause
- SAP Ariba experience
Qualifications and Skills
- Should be a Graduate
- 2+ year experience with REST or RESTful APIs
- Prior experience in API troubleshooting
- Experience in SAP Ariba
- Must have knowledge in POSTMAN/JSON.
- Must have excellent oral and written communication skills in English
Should be flexible to work in 24x7 environment
04680570