Lincoln Property Company
Area Vice President
Lincoln Military Housing A company for Growth and Opportunity!
Lincoln Military Housing was formed in 2001 through a Department of Defense contract with parent company Lincoln Property Company. Our mission has always been to increase the quality of military housing for our nation's service men and women. Lincoln Military Housing now provides more than 36,000 family homes for military members across the US. Our Team Members are passionate about the work they do and take pride in our mission of providing our military families with exemplary service in a quality home environment.
When you join the LMH team, you will be working amongst a team of talented and passionate individuals while being provided with unparalleled opportunities for personal and professional development and career growth. Every day with LMH, you have the opportunity to make a difference in the lives of our service members and their families by demonstrating our core values of INTEGRITY, COMMUNICATION, EMPOWERMENT, RESPECT, BALANCE, and COMMITMENT.
A Day in the Life of a Area Vice President:
As a Lincoln Military Housing Area Vice President, you will be responsible for the overall operations of the multi-family residential communities within the region. Your position provides direction to a regional team at each community, with a strong focus on performance that drives customer satisfaction and financial results. Your position requires an extensive amount of travel, full knowledge of property operations and is accountable for the region's overall business results that include an emphasis on customer service, employee performance, while delivering on our mission of providing exemplary service in accordance with Lincoln Military Housings quality customer satisfaction standards.
Your Responsibilities include, but not limited to:
Operational / Administrative:
- Demonstrates an understanding and experience with all aspects of asset management, finance, operations, leasing and marketing.
- Manages the budget and achievement of operational, financial and occupancy goals for the region.
- Conducts property visits regularly to provide the Regional team with recommendations and observations to improve the property, marketing and leasing.
- Communicates regularly with Government partners on various operational issues related to the region.
- Monitors Capital Expenditure projects for the region and provides input to the Regional and Construction teams.
- Makes strategic changes to improve property operations, decrease expenses and ensure quality of service standards are being followed.
- Works in conjunction with the Asset Management team to create and evaluate property budgets and performance goals, evaluate capital needs and planning capital projects.
- Reviews and reports on annual and monthly budgets for income and operational costs.
- Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, Dayforce, etc.).
- Communicate with Senior Regional Management regularly regarding region performance with respect to occupancy, expense controls, capital improvements, performance of team, staffing and general operational matters.
- Prepare, review and approve all required reports including occupancy, work order, make ready, purchase order, and payroll reports.
- Monitor property audits to ensure desired level of performance and compliance is attained and ensure compliance stays at the forefront of the teams priorities.
- Ensures that employee meetings/events are occurring as needed.
- Oversight of vendor bidding and review of vendor contracts
- Managing compliance reviews and physical inspections.
- Work with Regional staff to ensure proper response, reporting and handling of all portfolio emergencies with staff, residents, buildings, etc. are within LMHs standard operating procedures to minimize liabilities (i.e., criminal activity in community, employee/resident injuries, fires, floods, freezes etc.).
- Assuring that the policies and procedures of the company are carried out by staff and that all staff members comply with all federal, state and local applicable laws, including Fair Housing, OSHA safety regulations, local applicable laws regarding health, safety or environment, and LMH Standard Operating Procedures and Policies.
- Include/involve senior executive leadership, Government partners or base command (when applicable) regarding urgent or emergency issues pertaining to the community or residents.
- Assist counsel with legal issues.
- Ensure escalated resident issues are addressed appropriately and appropriate LMH personnel are advised.
- Participate in regular meetings with Government partners and/or base commands and residents.
- Participate in resident events on a regular basis (during and after business hours).
- Participates in the screening and approval of hiring regional personnel including office and maintenance staff and any related contract employees to assist in essential job duties and responsibilities.
- Provides leadership, guidance and support to Regional management staff and site teams. Evaluate the efficiency of staff and ensure that on-going training, coaching, counseling, and supportive leadership is provided.
- Interviewing and hiring approval of regional and supervisory on-site staff.
- Ensure coaching plans are administered on a timely basis related to employee performance issues.
- Manage performance and discuss concerns regularly of all direct reports and team members, including conducting and approving of annual performance appraisals.
- Document and communicate employee situations/concerns with the VP of Staff Development / COO and take appropriate action as needed.
- Ensure all administrative processes involving personnel are handled effectively and in a timely manner (i.e., performance evaluations, coaching plans, performance improvement plans, bonus plans, time sheets, etc.).
- Ensure all employees comply with company policies and procedures, and complete required training (i.e. on-line, instructor-lead, etc.) in a timely manner.
- Ensure all work practices of the team are in compliance with all OSHA safety regulations, federal, state and local applicable laws regarding health, safety or environment, Fair Housing and LMHs standards, policies and procedures.
What You Need for Success:
- Position requires a minimum of 10 years experience in property management, including supervisory responsibilities, multi-site or regional property management role, preferably a minimum portfolio size of 5,000+ units.
- Must have proven success demonstrating leadership, staff development, team building, customer service, problem-solving, decision-making, multi-tasking, communication, and organizational skills.
- Demonstrated Supervisory skills of a staff of 200+ employees.
- Ability to encourage a positive and collaborative team environment.
- Bachelors Degree preferred, commensurate work experience will also be taken into account
- Certified Property Manager (CPM) preferred.
- Fair Housing certification must obtain Fair Housing certification within 2 weeks of employment.
- Experience with and full understanding of budgets and financial operations.
- Effective communication and interaction with management team, military partners, subordinates, vendors or residents, sufficient to exchange or convey information and to give and receive work direction.
- Ability to multitask, prioritize and delegate duties to ensure operational objectives are achieved.
- Possesses a positive and professional demeanor in all business interactions, under all circumstances.
- Proficiency and working knowledge of personal computers, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
- Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.
- Knowledge of OSHA laws and regulations.
- Must be a strong communicator with high level presentation, verbal and written communication skills.
- Ability to operate a motor vehicle (valid license required)
- Requires use of a personal vehicle.
- Ability to obtain appropriate credentials for base access.
- Ability to travel to other regional locations for work, training, meetings and other work-related activities.
What We Provide You:
Lincoln offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and healthcare coverage. In addition, we offer competitive compensation and generous paid time off.