Assistant Event Security Manager

Assistant Event Security Manager

Arizona State University

ASU Gammage GA

Campus: Tempe

98760BR

Job Description

ASU Gammage is seeking an event professional to assist with managing the security operations for ASU Gammage, which includes monitoring video feeds, checking in and verifying credentials for cast/crew needing backstage access, security equipment set up, and communicating security plan for 10-16 weeks of Broadway shows and 70+ sponsored/rental events each season. This is a full time, hourly position that requires a flexible work schedule to accommodate night, weekend and/or holiday events. This position reports to the Security Manager. The ideal candidate will provide top notch customer service while maintaining all security protocols for the venue. 

Salary Range

$21.50 - $22.25 per hour; DOE

Close Date

22-February-2024

Essential Duties

·       Work at the Security Command Center Desk located at Stagedoor which includes, monitoring video feeds, listening intently to radio communications, checking-in, verifying and issuing credentials to show personnel, and other security tasks as needed per event. 

·       Maintain current and accurate event files, security logs and credential usage/distribution. 

·       Maintain templates and data sets for department identification cards. Track the distribution and collection of all identification cards. Create credential boards per event as assigned. Printing security badges using our in-house ID System and the Lenel Card Reader program for the Integrated System for ASU Access Control (ISSAC). 

·       Complete and submit daily timesheet for part-time/student staff to accounting office for processing. 

·       Assist with hiring, onboarding and training of all part-time/student staff. 

·       Monitor, direct, coach and train part-time/student staff while working shifts. Conflicts and corrective actions are escalated to the Event Security Manager. 

·       Coordinate with security leadership team on staffing needs per event. 

·       Execute aspects of security operations for ASU Gammage based on the plans developed by the security leadership team. Plans will include patron safety, show needs and other security services needed for Broadway shows, sponsored and rental productions, receptions, concerts and other public events. 

·       Work with front of house full-time staff to provide consistent customer service throughout a patron’s experience. Assist other full-time staff during emergency situations per guidelines.

·       Track security equipment used, maintenance needed and incident reports through Officer Reports. 

·       Perform safety checks to ensure good working order of all equipment, including but not limited to walk-thru and hand-held metal detectors and radios. 

·       Maintain inventory of security supplies and reorder when needed. 

·       Conduct training classes as needed on security protocols, equipment procedures, radio etiquette and crowd management. 

·       Develop a personal code of conduct to help ensure our work environment is welcoming, equitable and supports our department mission and core values along with the ASU Charter. 

·       Coordinate special projects as assigned and perform other administrative duties as needed.

Minimum Qualifications

Three years of experience in police or security field; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Possession of a current Arizona Type D driver's license is required upon employment.

Desired Qualifications

·       Experience in establishing and maintaining effective security operations and protocols.

·       Experience in public relations, customer service, conflict de-escalation, supervision of part-time teams and working in the event security or performing arts industry. 

·       Demonstrated knowledge of security and customer service principles and practices with an emphasis on guest safety. 

·       Experience in communicating effectively across a diverse audience professionally and courteously. 

·       Experience in managing multiple projects and thrive in a fast-paced environment.

·       Experience in leading a team while also being an individual contributor. 

·       Experience working flexible hours for events scheduled on evenings and weekends. 

Working Environment

·       Ability to clearly communicate to perform essential functions.

·       Experience in organizing work of self and others and handling multiple tasks simultaneously.

·       Frequent bending, reaching, lifting, pushing and pulling up to 50 pounds. 

·       Stand for extended periods of time. 

·       Regular activities require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

·       Ability to respond quickly in an emergency situation. 

·       Use of computer and Microsoft Office Suite.

·       Ability to accommodate working extended hours, including nights, weekends and holidays, as needed based on event schedule. 

·       Drive on university business which may require driving a 7-passenger van and/or electric golf and possess a valid Class D US driver license upon employment. 

Department Statement

ASU Cultural Affairs is comprised of three units - ASU Gammage, ASU 365 Community Union and ASU Kerr. Through the mission of Connecting Communities™, ASU Cultural Affairs makes an impact across the Valley of the Sun through the arts, entertainment, education and events.

ASU Gammage has been a top cultural destination in the Valley for more than 50 years. The Frank Lloyd Wright designed performing arts center located on the Tempe campus of Arizona State University is one of the largest university-based presenters of performing arts in the world and top touring market for Broadway. Home to the Desert Financial Broadway Across America - Arizona and Beyond series, the mission of Connecting Communities™ goes beyond the stage and programs and impacts the community through shared experiences in the arts. 

ASU Cultural Affairs is committed to providing a welcoming, equitable and respectful environment for all in order to realize our mission of Connecting Communities™ through the arts, entertainment, education and events. Our core values serve as a guide for daring engagement, respectful dialogue and cross-collaboration. Learn more about our commitment and values at https://www.asugammage.com/about/asu-cultural-affairs-core-values

To learn about the ASU Charter and goals, visit: president.asu.edu/asu-mission-goals 

Total compensation at ASU is more than the salary paid for the valuable work performed. You can estimate the approximate value of your overall compensation at: cfo.asu.edu/compensation-estimator. 

You also receive the following:

·       Comprehensive package of affordable health benefit plans and programs: cfo.asu.edu/benefits 

·       Access to world-class educational opportunities at deeply discounted rates

·       Paid holiday, vacation and sick leave

·       Matching retirement contributions

·       Discounts from a variety of vendors and service providers for personal expenses

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

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