Associate Director Housing Counseling Service

OBJECTIVE AND POSITION SUMMARY

The Associate Director Housing Counseling Services is responsible for providing comprehensive Housing Counseling Services focusing on the areas of pre-purchase education, foreclosure prevention and financial literacy education. The Associate Director Housing Counseling Services position is also responsible for assisting the Director with everyday programs.

Associate Director Housing Counseling Services is responsible for producing progress reports as assigned by the Director. The Associate Director is required to have a strong technical background with emphasis on mortgage lending (originating and servicing), credit repairing counseling and real estate and foreclosure activities. Other strategic abilities include active listing, analytical and organizational skills and steady boundaries. It is critical that the Associate Director be an artful negotiator. Flexible and optimistic while realistic, a positive attitude is necessary to best manage clients' team member's expectations. Increasing innovative growth strategies to help in maintaining staff and adding capacity. The Associate Director position requires travel across the state and outside the state occasionally with the ability to provide reliable access to Associate Director.

SPECIALIZATIONS

Good working knowledge of the foreclosure process

Knowledge of the housing market and potential obstacles to homeownership

Knowledge of lending products and various home buyer assistance programs

Ability to analyze financial information

Ability to calculate loan rates/terms

Knowledge of Client Management System (CounselorMax preferred)

• Ability to oversee and direct a counseling team
• Ability to produce reports

Demonstrated ability to work with others in establishing goals and objectives

• Ability to effectively communicate and work with individuals from diverse backgrounds and experience

A minimum of three years of direct team supervision

Demonstrated skill in organizing time and prioritizing work load

2 Years' experience and clearly demonstrated skills in credit repair and mortgage lending procedures.

MINIMUM OUALIFICATIONS

Education:

• 2 years of experience and clearly demonstrated skills in credit repair and mortgage lending procedures including loan servicing mortgage underwriting concepts and loss mitigation options
• Knowledgeable of standard real estate terms and transaction management

OR

A Bachelor's or Associates degree recipient is preferred

Certifications, Licenses and Registrations:

• HUD Certified Housing Counselling Certificate
• National certification from Neighborworks or NCLR is required within one year of hire.
• A valid driver's license and proof of auto insurance is required.

PRIMARY DUTIES AND ESSENTIAL FUNCTIONS

Identify, evaluate and develop funding sources to support Housing Counseling Services.

Document customer interaction. Use professional standards as they apply to privacy and confidentially while documenting customer information.

Document the scope of the problem and maintain statistics on outcomes of assistance provided Create customer hard copy of file and promptly input new client file into CounselorMax, an electronic database containing client counseling information.

Add counseling information after each additional counselling session or client event.

Provide prompt response to clients' request. Perform regular follow up with clients and servicers periodically review files with Housing Director.

Build relationships with lenders, realtors and other professionals in housing to develop referral sources.

Assist with other outside counseling and teach or assist with homebuyer/homeowner education workshops and crisis budgeting classes needed.

Attain and maintain required counseling certifications

Maintain up-to-date information on lending and homeowner assistance products

Participate in outreach activities aimed at marketing programs and services

Assist Housing Director to insure collaboration of all counseling staff in events Assist Housing Director in dealing with staffing

Assist Housing Director with reporting and training of staff Other duties as assigned

Mathematical Skills:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Ability to compute rate, ratio and percent

Understand mathematical concepts identified above.

Reasoning Ability:

Ability to identify problems collect data, establish facts, and draw valid conclusions

Ability to interpret a variety of instructions and deal with several abstract and concrete variables

Ability to take decisive action

Ability to use solid organization and time management skills.

Time Management:

Ability to manage staff schedules

Ability to conduct counseling meeting in allotted time

Ability to meet deadlines

JOB DEMANDS

Ability to travel as needed.

Ability to communicate Cleary and effectively both verbally and in writing.

Ability to present operational information to personnel at all levels

Able to identify and recruit potential funding sources,

Able to be flexible with work schedule changes if required

Able to work nights and weekends

Customer Service Skills:

Comfortable working with diverse communities and clients in a tactful and empathic manner

Ability to work with the complex demands of customers and to resolve customers' problems and concerns.

Travel:

The Associate Director Housing Counseling Services position requires travel across the state and outside the state occasionally with the ability to provide reliable transportation.

Continuing Education:

Employee will be expected to participate in continuous learning, competency building and maintenance of competency skills.

ACCOUNTABILITY

I have read this job description, understand it and am able to perform the essential duties and responsibilities and meet the job qualification requirements of the position. In addition, I have had the opportunity to discuss the job description with my supervisor.

LIMITATIONS AND DISCLAIMER

This job description is meant to describe the general nature and level of work being performed; it is not intended or is implied to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. All employees are accountable for understanding and complying with all corporate policies and procedures as well as any program specific policies and procedures. Continued employment remains on an "at-will" basis.

This job description is subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves.