Automotive Parts Runner

Definition

Under close general supervision from the Automotive Parts Supervisor and Fleet Automotive Manager, performs customer service duties for the parts department and delivery. Assists mechanics and parts supervisor with related duties determined by management. This job class is treated as FLSA Non-Exempt.

Essential Functions: (Essential functions may vary among positions, but may include the following tasks, knowledge, skills, abilities, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.)

Examples of Tasks

1. Parts Services & Delivery: Serves as the first contact in the department for automotive parts or service to appropriate staff and/or provides requested services.

• Orders parts from contracted vendors that are not in stock, but are required immediately for mechanical repair.
• Delivers automotive parts and picking up equipment.
• Issues parts, tools and equipment to automotive, rebuild, and heavy equipment mechanics.
• Receives and stocks parts and tools.
• Corrects invoices, repair orders, and delivery papers as needed for proper billing and payment.
• Prepares automotive and heavy equipment parts requisition.
• Assists in parts returns and warranty related issues.
• Maintains regular inventory of supplies for automotive parts.
• Purchases fleet parts, tools and related supplies from contract and non-contract vendors.
• Prepare service orders; obtain all pertinent information; refer to parts Manuel to demining correct parts and numbers; produce computer generated work orders as required.
• Assists with all shop operations, including all customer service request when staff are not available.

2. Service Advisor Administration: Prepares various correspondences and answers and direct calls to appropriate staff.

• Answers multi-line phone and directs calls appropriately or take messages as required in a timely manner.
• Responses to departments by phone or email on status of their repairs promptly.
• Maintains log and send outlook appointments for upcoming preventive maintenance on all department vehicles.
• Utilizes computer to prepare letters, emails, memos, reports, and other documentation related to vehicle servicing.
• Develops and maintains computerized database to document and track the status of all automotive parts requests.

3. Miscellaneous: May run errands to other departments to pick up parts which requires driving.

• Performs other job-related duties as assigned by the Director or designee to maintain and enhance department operation.

Knowledge, Skills, Abilities and Other Characteristics :

• Knowledge of the culture, customs, traditions, history and government of the Salt River Pima-Maricopa Indian Community.
• Knowledge of automotive repair facility and/or vehicle service department operations.
• Knowledge of automotive shop procedures and safety requirements.
• Knowledge of the staff and services provided by the Department of Transportation.

• Skill in following oral and written instructions, policies, and procedures.
• Skill in establishing and maintaining effective working relationships with other staff and the public.
• Skill in operating a variety of standard office equipment including photocopiers, FAX machines, scanners and personal computer.
• Skill in listening and communicating effectively with Community members and employees having varying educational backgrounds and values.
• Skill in preparing, filing, and maintaining vehicle repair reports and records.

• Ability to understand and follow oral and written instructions which may entail procedural or technical detail.
• Ability to read, comprehend, interpret and follow verbal and written instruction, policies and procedures.
• Ability to be flexible, adaptive and work effectively in a fast-paced environment.
• Ability to respond to inquiries in a timely, accurate and courteous manner.
• Ability to learn job-related material primarily through oral instruction and observation.
• Ability to provide excellent customer service.
• Ability to clearly communicate verbally and in writing.
• Ability to lift and carry 50 pounds.
• Ability to work in a dusty environment with exposure to gas/diesel fumes.
• Ability to work in a variety of weather conditions with exposure to the elements.

Minimum Qualifications

• Education: Graduation from High School or GED equivalent is required.

• For enrolled Community Members without a GED, must obtain GED. Requires participation in the HR GED Program and successful completion of the Arizona state certified exam in order to continue employment with SRPMIC.

• Experience: Two (2) years' experience in the automotive service industry or closely related field.
  • Two (2) years' experience performing a variety of automotive customer service work preferred.
  • One (1) year customer service, administrative, or service writing experience preferred.

• Equivalency: Any equivalent combination of education and/or experience that would allow the candidate to satisfactorily perform the duties of this position, will be considered.

• Underfill Eligibility: An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill.

Special Requirements

• May be required to work after normal work hours including non-standard hours during evenings or weekends
• Must possess and maintain a valid Arizona Driver's License.

Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check.

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified : Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.

In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).

Documents may be submitted by one of the following methods:

1) attach to application

2) fax (480) 362-5860

3) mail or hand deliver to Human Resources.

Documentation must be received by position closing date.

The IHS/BIA Form-4432 is not accepted .

Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.