Allied Universal

Seattle, WA, United States

Badge Technician - E Commerce Headquarters

Posted 21 days ago

Job Description

Allied Universal, North Americas leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions!

Amazon Corporate Security Badging Office - Badge Technician I

The Badge Technician I is primarily responsible for: customer service support, facilities support, phone call service and trouble ticket resolution, and access management. While operating under close supervision of the Shift Supervisor, a Badge Technician I is expected to execute on a number of standard operating procedures independently to support Amazon Corporate employees and affiliates on a regular basis.

This role will be working within a team of professionals in a fast-paced and complex environment to troubleshoot badging operations. Duties include but are not limited to: helping Amazon Corporate employees and associates resolve their badging issues via phone, email, trouble ticketing, and in-person through a Walk-Up service. Various administrative badging duties require good judgment and creative problem solving in the absence of specific instructions with the combined perspective of excellent customer service and strong attention to detail as security specialists. The successful applicant will be comfortable with shift-based work, have direct day-to-day contact with our clients and will need: outstanding communication skills, an exceptional ability to multitask, a great attitude and work ethic, to be a self-reliant team player, and have the ability to leave a consistent positive impression with each and every interaction.

Role Requirements

Experience working with security access control as well as badging applications and/or software (Lenel)

Have the ability to multitask, and remain cordial and professional in stressful situations

Have excellent phone etiquette and people skills

Be a proactive problem solver

Be able to learn and apply standardized operating procedures to support issue resolution

Need to have a positive attitude and outgoing personality

Need to be proficient in Microsoft Windows and Office Suite

Type at least 35 wpm

Preferred Requirements:

Minimum of 2 years of experience in badging, access control, security operations center, military TOC (or similar)

Have an Associates degree

Have supervisory experience, ideally in a security role

Have previous experience in customer service or in an administrative position

Ability to read, write, and speak clearly in English

The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.


Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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