Robert Half

Mesa, AZ


Posted over 1 month ago · Contract · $13.00 Hourly

Job Description

OfficeTeam is looking for a Customer Service Representative who answers and directs calls on the telephone line, providing prompt and accurate information to consumers in the communities.
?Maintains knowledge of, and complies with, all relevant laws, regulations and policies, procedures and standards.
?Actively participates in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes.
?Accurately assists the needs of the caller and answers questions or refers caller to the appropriate resource.
If you feel as if this job opportunity would be a good fit, please send your resume AND the best number to reach you at to [email protected]
* High school graduate or equivalent
* 2 years previous customer service experience.
* Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (use a mouse, navigate in Windows, Outlook, etc).
* Coordination: Integration of activities, structures, and responsibilities so that resources are used most effectively to meet objectives.
* Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection.
* Multi-Cultural Communication: Ability to interact effectively with people of different cultures. Cultural competence comprises four components: (a) Awareness of one's own cultural worldview, (b) Attitude towards cultural differences, (c) Knowledge of different cultural practices and worldviews, and (d) cross-cultural skills.
* Problem Solving: Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgment to generate and evaluate alternatives, and to make recommendations

Sorry, this job has expired.