Robert Half

Mesa, AZ

CSR

Posted over 1 month ago · Contract · $13.00 Hourly

Job Description

Description
OfficeTeam is looking for a Customer Service Representative who answers and directs calls on the telephone line, providing prompt and accurate information to consumers in the communities.
Responsibilities:
?Maintains knowledge of, and complies with, all relevant laws, regulations and policies, procedures and standards.
?Actively participates in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes.
?Accurately assists the needs of the caller and answers questions or refers caller to the appropriate resource.
If you feel as if this job opportunity would be a good fit, please send your resume AND the best number to reach you at to [email protected]
Requirements
Qualifications:
* High school graduate or equivalent
* 2 years previous customer service experience.
* Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (use a mouse, navigate in Windows, Outlook, etc).
* Coordination: Integration of activities, structures, and responsibilities so that resources are used most effectively to meet objectives.
* Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection.
* Multi-Cultural Communication: Ability to interact effectively with people of different cultures. Cultural competence comprises four components: (a) Awareness of one's own cultural worldview, (b) Attitude towards cultural differences, (c) Knowledge of different cultural practices and worldviews, and (d) cross-cultural skills.
* Problem Solving: Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgment to generate and evaluate alternatives, and to make recommendations

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