CVS Health

Call Center Customer Care Supervisor Work From Home

Posted 29 days ago

Job Description

Job Description
Great employees deserve great leadership. Here is your chance to make a real difference in your career. CVS Health, is Fortune 5 Company and we are looking for leaders to make an impact. Due to growth, we are looking for a Call Center Supervisor to join us in our Orlando location.

In this role you will provide ongoing supervision to CSR staff as well as evaluate, interview, hire, and manage a team. Responsibilities include the monitoring of quality, coaching, and problem solving. This individual will be responsible for assisting in the development of the team and department as the business evolves and must have the ability to adjust to various schedules as dictated by department business needs.

In order to be successful in this position you should use your experience working with strict deadlines and ability to meet deadlines on a daily basis, in a high intensity, fast paced production environment to effectively manage people and provide team leadership. It will require extreme accuracy, attention to detail and data standards, excellent communication, organizational, and interpersonal skills. Additionally, you must be within 75 miles of Cary North Carolina as you may need to come on site from time to time.

We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.

Required Qualifications
1. Excellent oral and written communications
2. Strong knowledge of PBM processes and procedures preferred
3. Exceptional leadership skills
4. Proven ability to translate business strategy into directions, plans and measurable objectives
5. Responsible for overall direction, coordination, evaluation and achievement of customer care teams and goals
6. Conducts necessary follow-up with clients and plan participants to ensure customer satisfaction
7. Confers with other personnel to recommend changes to avoid recurring customer complaints
8. Responsible for operating budget of customer service department

Preferred Qualifications
3-5 years customer service experience
Previous supervisory experience is a plus
Previous Work from Home experience

High School Diploma or GED

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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