CAMPUS AMBASSADOR-PART-TIME

Campus Ambassador, Part-time

Arizona State University

PTS WOZ

69794BR

Campus: Tempe

Job Description

Parking and Transit Services seeks part-time Campus Ambassadors to work 25 hours per week between 8 a.m. to 5 p.m. Monday–Friday. Campus Ambassadors are strategically placed at Walk Only Zones during operating hours. They are also trained to work in one of the campus’ bike valets to monitor bicycles and provide excellent customer service. The Campus Ambassador Team serves a vital role in encouraging compliance with transportation policies, maintaining overall campus safety and serving the ASU community. 

Salary Range

$15.15 per hour

Close Date

29-July-2021 is the initial close date. Applications will continue to be accepted and reviewed on a weekly basis until all positions have been filled

Essential Duties

·       Greet and acknowledge customers with a friendly warm greeting, introducing yourself and presenting a professional image in appearance and your communication.

·       Monitor and enforce unauthorized wheels in the Walk Only Zone (WOZ).

·       No shouting or yelling from short or long distances; get closer or radio ahead.

·       Educate violators where possible in a positive, non-combative manner.

·       Assist with open-air classrooms and other related duties as needed.

·       Interact with the public in situations ranging from answering routine university-related questions to addressing situations with irate customers.

·       Offer assistance to students, faculty and staff with questions and direct them to helpful links.

·       Promote pedestrian safety.

·       Perform routine checks of surrounding buildings near each delta during slower periods (non-class changes).

·       Be flexible during daily activities with the ability to change priorities which may include and/or subject to resolution conflict with customers.

·       Monitor activity around assigned station in the Zone.

·       Encourage compliance and change behavior by giving verbal warnings and issue violation notices — Campus Mall Enforcement.

·       Deploy and collect WOZ signage.

·       Help keep emergency access ways clear.

·       Observe, report to any damaged ASU property such as bollards, signs, graffiti, etc.

·       Perform minor cleaning and equipment maintenance of WOZ signs and graphics.

·       Daily use of a computer for attendance and timekeeping.

·       Communicate verbally and in writing.

·       Staff special events and perform other duties as directed by the Program Manager.

·       Drives Arizona State University leased, owned or rented vehicles and carts to various ASU locations to perform work. 

Minimum Qualifications

One-two years customer service experience in a frontline service environment. OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

·       Skill in dealing with the public courteously, tactfully and fairly.

·       Knowledge of conflict resolution.

·       Skill in carrying out verbal and written instructions.

·       Skill in preparing clear, concise written and verbal reports.

·       Experience in maintaining accurate records.

·       Experience in a customer service role. 

Working Environment

·       Work in an outdoor environment 100% of the time, standing and walking for extended periods of time in all weather conditions (heat, rain, wind) and frequently bending, reaching, lifting, pushing and pulling up to 75 pounds.

·       Required to use a two-way radio for communication.

·       Regular activities require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

·       May at times use office equipment.

·       Drives an ASU vehicle, getting in and out of the vehicle.

·       Scheduled work area subject to change.

·       Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

Department Statement

Parking and Transit Services plays an integral role in support of the development of Arizona State University by managing the parking and commuter options on the four campuses. PTS manages more than 25,000 parking spaces to include 12 gated parking facilities with a unified technology solution. PTS operates numerous shuttle, bus, car-sharing, and carpool programs to provide sustainable transportation options to the campus community. These services assist ASU students, faculty, and staff in traveling to, around and between campuses. PTS employees work in a dynamic and rapidly expanding University department and enjoy the benefits, professional growth, and job satisfaction associated with working for this nationally recognized leader among public institutions and the model for the New American University.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/relocation-services.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

Applicant must be eligible to work in the United States; ASU Parking and Transit Services will not be a sponsor for this position. 

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

To apply please go to www.asu.edu/asujobs/ see Req Id#69794BR or go directly to: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25620&siteid=5494&jobid=4309594#jobDetails=4309594_5494