Career Services Coordinator

Definition

**IF YOU PREVIOUSLY APPLIED FOR THIS POSITION, YOU DO NOT NEED TO RE-SUBMIT YOUR APPLICATION**

Under the general supervision of the Community Employment Manager, works with Community customers to provide advice and guidance on career, education/training, employment and resources opportunities. Develops and maintains internal resources and support network for Community Members and other program participants. Serves as primary point of contact for career assessments, counseling and related services. Manages and oversees program design, management, operation, and obtaining desired program outcomes. Utilizes strong program coordination, people and communications skills to achieve expected results. This job class is treated as FLSA exempt.

Essential Functions : Essential functions may vary among positions but may include the following tasks and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be comprehensive list of tasks performed by all positions in this classification.

Examples of Tasks

1. Career Development & Training: Encourages and serves as subject matter expert in advising, providing guidance and career enhancing opportunities for program clients.

• Delivers professional development and career/vocational guidance to Community members.
• Administers skills testing, measures and interprets results and provides follow-up guidance and recommendations.
• Assists program participants with resume preparation.
• Collects survey data from Community members that relates to career services activities, interests and needs.
• Identifies career development, vocational or other training avenues to support individuals with their professional development.
• Researches career development and job placement trends and incorporates applicable methods for the benefit of SRPMIC through various programs.
• Acts as liaison between Community members and the Tribal Government, its departments, enterprises and other businesses for communicating career development and employment opportunities for adults and adults with special needs.
• Provides support and assistance for the transition of Community members with special need as they pursue additional education, vocational training and life skills adaptation.

2. Career Planning Transition Services & Job Placement: Establishes a career placement credential system and assists Community Members with the system use.

• Catalogues job placement opportunities and maintains an up-to-date job announcement directory.
• Refers interested and qualified applicants to employment opportunity resources.
• Coordinates Career Fairs and Forums.

3. Recruitment and Outreach: Proactively supports Community Employment's efforts to meet program goals, objectives and needs to educate employers and other stakeholders about Career Development Programs using resources such as the Community newspaper, mailings, announcements, Job Fairs, etc.

• Assumes a leadership role in reaching out to offer services and support.
• Partners with other local area Native American Communities to share and learn about similar programs in order to enhance the SRPMIC program.
• Develops program educational and outreach materials in print and electronic formats.

• Receives referrals from various programs, and provides support to clients with job search efforts.
• Serves as a technical resource and the primary point of contact for project specific developments geared towards leveraging accessibility of information regarding career and training opportunities.
• Researches and responds to internal and external requests for information on program services.
• Establishes and maintains good working relationship with program participants and partner organizations and employers.

• Presents programs and services information to the Community.

4. Internship Program: Assumes responsibility for administering the SRPMIC HR Internship Program including making recommendations on program improvements and executing best practices as related to Internship coordination efforts.

• Works with individuals pursuing higher education to determine most appropriate program for their goals, to include internship program eligibility.
• Reviews and assesses existing guidelines and goals of the internship program to ensure they align with the vision of the SRPMIC.
• Works with interns to ensure necessary paperwork is completed and submitted for their program needs.
• Assists students with determining career paths relevant to their field of study, as possible areas to complete an internship.
• Works with different organizations and employers to serve as an intern site for a possible interns.
• Completes outreach to advertise for program and initiate additional interest from the public, to include working with schools for SRPMIC to serve as an intern site.

5. Administration & Operations: Manages operations of the different program areas focusing on connecting Community Members and other clients to appropriate resources and establishing the guidelines and best practices related to career services coordination efforts.

• Coordinates a network services support structure to ensure the highest quality of customer service is given to individuals seeking assistance, service providers and Tribal Government personnel.
• Organizes a central database for all Community employers so outreach, educational efforts and tracking data are consistent and comprehensive.

• Maintains related data and analyzes and assesses data, trends statistics, and analyzes all related information and provides estimated cost and recommendations to support new program requirements.

• Compiles, writes and gives presentations to Administration and the Tribal Council on the different program progress.

• Reviews work processes and makes recommendations for alternative solutions for improvement.

• Provides monthly, quarterly and annual program status reports.

• Creates promotional materials for dissemination that support the program's goals and objectives.
• Works with the Community Employment Manager regarding program budget development and ongoing expenditures.

• Operates a variety of standard office equipment including a photocopier, fax, personal computer and computer software such as Microsoft Office. Creates, implements and maintains a computerized database.

6. Miscellaneous: Performs other job related duties as assigned by the Community Employment Manager to maintain and enhance Department operation and efficiency.

Knowledge, Skills, Abilities and Other Characteristics:

• Knowledge of the history, culture, laws, ordinances, customs and traditions of the SRPMIC.
• Knowledge of career development theories, models and techniques and career counseling as they apply to life-long development, gender, age, ethnic background and populations with special needs.
• Knowledge of SRPMIC ordinances, policies, practices and hiring practices preferred.
• Knowledge of career options through internships, "shadowing", underfill, cooperative education and recruiting.
• Knowledge of political, societal and economic issues.
• Knowledge of job search and career management advertising methods and resources.
• Knowledge of information, techniques and models related to career/vocational planning and development.

• Skill helping develop short and long-term goals.
• Skill in program development, management, coordination, evaluation, modification and problem solving.
• Skill in providing superior customer service and responding with tact and diplomacy.
• Sill in providing outreach opportunities to a variety of audiences.
• Skill with verbal and written communication.
• Skill in presenting data and information to audiences.
• Skill in developing, managing and maintaining strong and beneficial relationships.
• Skill in planning and organizing and demonstrates proactive, solutions-based project management skills.
• Skill in operating personal computers/laptops and navigating software including a proficiency with MS Office Suite and database applications.

• Ability to develop and maintain positive and effective working relationships with all levels of the department, community and business and individuals.
• Ability to comply with regulations in managing and maintaining confidential and personal information.
• Ability to manage multiple competing projects and deadlines professionally and effectively and use good judgment in prioritizing work.
• Ability to assess program and employee needs and develop appropriate responses in a timely, efficient and cost-effective manner
• Ability to maintain current with legislation, SRPMIC ordinances, policies, regulations, market conditions affecting employment, training, grants and employment.
• Ability to successfully manage and handle difficult customers.
• Ability to effectively manage caseloads or multiple clients simultaneously.
• Ability to effectively handle change management.

Minimum Qualifications

• Education: A Bachelor's degree from an accredited college or university in Education, Counseling, Career Development or a related field is required.
• Experience: 2 years' work experience in Education, Counseling/Career Counseling, Adult Training, Career Services, Employment, or Apprenticeship Management with emphasis on job placement, adult placement, and career advising and testing is required.
• 2 years program management experience is preferred.

• Equivalency: Any equivalent combination of education and/or experience that would allow the candidate to satisfactorily perform the duties of this position, will be considered.

• Underfill Eligibility: An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill.

Special Requirements

• Must possess and maintain a valid Arizona Driver's License.

Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check. Employees are subject to random drug and alcohol testing.

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified Community Member, then a qualified Native American and then other qualified candidate.

In order to obtain consideration for Community member/Native American preference, applicant must submit a copy of Tribal Enrollment card or CIB which indicates enrollment in a Federally Recognized Native American Tribe by one of the following methods:

1) attach to application

2) fax (480) 362-5860

3) mail or hand deliver to Human Resources.

Documentation must be received by position closing date. The IHS/BIA Form-4432 is not accepted . Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.