Case Manager

Posted over 1 month ago

Job Description

Las Cruses NM
Case Manager

HELP New Mexico has been empowering positive action through our services since 1965. We maintain a diversified approach to address community needs at 25 offices across the state. Come HELP New Mexico's change lives and improve the community where you live, play, and work.


This position in collaboration with center managers and lead teachers, will provide case management services to families of infant, toddler, and preschool children, as well as expectant mothers. In partnership with parents, the Case Manager will develop mutually trusting relationships, act as an advocate for families, and provide support services as deemed necessary. The Case Manager will assist families in developing strategies and timetables for achieving their goals and provide crisis intervention when deemed necessary. Responsible for a designated regional area within the program's service location. This position is responsible for meeting and maintaining all federal, state, and agency program standards, policies, and procedures.


Service Delivery
  • Provides case management services to families in the program, including direct services to families when needed to assist them in determining family strengths, needs, and goals.
  • Provides crisis intervention as needed and appropriate.
  • Provides education to families relating to topics such as parenting, budgeting, advocacy, safety, and other family issues as deemed necessary.
  • Models appropriate advocacy skills for parents in working with community agencies, professionals, and schools; serves as an advocate between community resources and families.
  • Maintains a working knowledge of community resources and current trends in social services.
  • Provides transportation and support for families when needed to access necessary resources.
  • Works collaboratively with staff to provide comprehensive, integrated services for families.
  • Compiles and maintains family case records of services provided.
  • Assists in the completion of applications of interested families accurately and in a timely manner.
  • Make home visits and/or conferences with families as deemed necessary.
  • Provide service coordination internally with other management staff when needed.
  • Maintains and up-to-date record keeping system with adequate provisions for confidentiality.
  • Report on child/family information to regional managers; recommend and attend team meetings and follow-up with families as instructed.

  • Community Involvement and Program Integration
  • Works collaboratively with families and other community agencies to provide a full system of care to meet the service needs of the families.
  • Assesses services the families are receiving and any need for additional services and makes appropriate referrals. Assures that the families can access resources and that appropriate follow-up is made.
  • Coordinates services for families by arranging case conferences with appropriate staff and/or community agencies.
  • Builds liaisons with other community agencies that will ensure cooperation, coordination, and information sharing.
  • In collaboration with center staff and management will engage in outreach activities to recruit prospective families.
  • Participates and represents the program in local community collaborations, meetings, partnerships, councils, and forums, as deemed necessary to meeting the goals of the program. Has an awareness and relationship with the local community/county assigned.

  • Program Operations
  • Implement the family services delivery and case management in accordance with program policies, procedures and all applicable regulations and requirements.
  • Compile, analyze and report on any child/family demographics and social services strengths and needs, and community resources and gaps in resources for the annual program planning process.
  • Ensure comprehensive, timely two-way communication between parents, families, staff, and as appropriate, community individuals and organizations.
  • Pursue professional development opportunities and attend training as assigned and participate in meetings.
  • Assists with parenting classes and with providing parenting information for individual families as needed.
  • Conducts regularly scheduled center site visits and desk top monitoring; documents accordingly which includes actions plans and follow-up visits.
  • Conduct self in professional manner upholding the values and philosophies of the agency and division
  • Participate as a team member in the obtainment of program and division objectives
  • Must provide accurate and timely documentation
  • Performs other duties as assigned and which are deemed necessary or desirable by the program.
  • Education/Background :
  • High School or GED
  • Associates or bachelor's degree in social services, human services, adult education, family services, early childhood education or willing to work towards requirements within a specific timeframe identified by the program.
  • Minimum of 1-2-years' experience working with young children in an early childhood setting or a public-school setting at a grade level no higher than elementary school with some knowledge and experience in management of space and supervision.
  • First Aid/CPR Certified or willing to obtain within the first 6-months of employment is required.
  • Health Determination/TB Skin Test and Fingerprint Background Check prior to employment
  • Bilingual ability (Spanish/English) is preferred
  • Driver's License/Proof of Insurance : Some staff members may be required to maintain a current New Mexico driver's license, an insurable driving record, and provide proof of current liability insurance meeting or exceeding State-required minimum coverages.

  • Effective January 3, 2022, all CPLC Employees and all Service Providers, are required to be Fully Vaccinated against COVID-19. Newly hired employees, who are not Fully Vaccinated at the time of hire, are expected to begin a vaccination series immediately upon hire. CPLC recognizes medical and religious exemptions to the COVID-19 vaccination requirement, in accordance with applicable law and upon approval by CPLC. However, any person approved for an exemption, without exception, is subject to masking.

    case manager, New Mexico