Chicanos Por La Causa, Inc.

Phoenix, AZ

Case Manager

Posted over 1 month ago

Job Description

Location: Phoenix, AZ


Program Case Manager will provide intensive case management to victims of human trafficking so they can attend to their health, build support groups, and lead productive and meaningful lives. Important job duties include: completing initial intake assessment, scheduling and transporting clients to appointments, facilitating group orientation, completing community outreach and training events.


Manage a challenging and vulnerable caseload of victims of human trafficking as referred by community partners. Ensure victims receive services in a manner consistent with the goals of self-sufficiency and independence.


  • Under direction, ensure that the activities of this position and relevant programs are consistent with the mission, vision and values of CPLC.
  • Learn and implement the guidelines of the US Refugee Resettlement program.
  • Assist participants to attain basic needs and services including, but not limited to: housing, safety planning, food, clothing, health screening, public benefits access, community orientation and linkages with parish and community support systems.
  • Work with partners to develop employment plan with all cases, with an emphasis on early employment and self-sufficiency as a means to independence in the US.
  • Coordinate with social services providers to maximize services to victims
  • Accompany victims to necessary appointments and teach refugees how to travel unaccompanied to future appointments.
  • Develop and implement ethnic specific cultural orientation plans to address the cultural differences between refugees and mainstream American society.
  • Educate agency, agency partners and community members about the existence of human trafficking and what can be done to help victims of trafficking.
  • Document all activities with participants in individual case files; ensure case files are in compliance with agency and federal guidelines.
  • Perform other duties as necessary to accomplish objectives.


  • Combination of education and experience normally represented by a Bachelors Degree in a related social service or human service field with 1-3 years experience in providing direct services.
  • Must have competent oral, written, and interpersonal communication skills.
  • Must be reliable, punctual, professional, able to follow instructions and handle emergency situations.
  • Must have competent organizational skills, strong detail orientation and the ability to maintain confidentiality.
  • Strong administrative and computer skills and knowledgeable in Microsoft Office programs.
  • Must have a valid Arizona Drivers License and reliable means of transportation for local travel.
  • Final applicant is required to be fingerprinted to complete background check.

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