Center Service Manager II

Center Service Manager II

Gardenville, NV

Our supportive housing services are grounded on the principle that permanent, stable housing is the foundation for success. We provide housing stability to individuals experiencing homelessness from populations that experience increased barriers to housing.

OBJECTIVE AND POSITION SUMMARY

The Center Service Manager II is responsible for the day-to-day operations of the Certified Community Behavioral Health Centers (CCBHC)s and for supervising 21 to 30 staff and contracted professionals within CCBHC. Manages center operations and ancillary service needs, such as clinical services, calendars, staff schedules, supplies, center's safety requirements, quality assurance, and improvement, State/Federal/Local certification, and licensing requirements. Responsible for overseeing revenue management of the CCBHC.

Promotes and environment for youth, adults, and families of family-centered, patient-driven, and recovery-oriented care for mental health and substance use services. Coordinating an integrated team of behavioral health and primary care professionals within the CCBHC. Works with the Regional Operations Manager, Content Program Coordinators, and Statewide Coordinators to promote behavioral health services on an economy of scale for Chicanos Por La Causa. Maintain all health and safety regulations to create an optimum learning environment.

MINIMUM QUALIFICATIONS AND COMPETENCIES

• Bachelor's degree from an accredited college or university in Human Services, with experience and understanding of outpatient treatments services, rehabilitative treatment services, and four years of professional experience

SUPERVISORY RESPONSIBILITIES

20-30 staff and independent contractors.

PRIMARY DUTIES AND ESSENTIAL FUNCTIONS

Provide education and outreach to the community regarding CCBHC;

Provide oversight and development of training based upon evidence-based practices;

Provide oversight and development of staff training to ensure staff are adequately prepared to achieve their individual success.

Supervise professional, technical, paraprofessional staff in a manner that leads to individual empowerment and leadership growth.

Develop, implement, monitor programs with community partners;

Allocate staff resources to achieve program goals and objectives;

Conduct clinical team meetings;

Perform intake screens, assessments, crisis management duties;

Develop, implement, and monitor policies and procedure in accordance with state and federal regulations;

Provide leadership support to CCBHC, community partners, volunteers, team members, and all attendees.

Competencies:

Understanding and ability to effectively deliver healthcare administration practices;

Understanding of evidence-based and best-practice skills;

The ability to continually research relevant literature within the industry practices;

The ability to recognize your limitations and respond to difficult situations;

Effective communication skills with different stakeholders, family members and at-risk youth;

Display enthusiasm, respect, and flexibility in the workplace;

The ability to collaborate with colleagues and community partners from other disciplines;

The ability to adhere to all privacy and confidentiality policies; and

The ability to use electronic health records.

Required Skills/Abilities :

• Commitment to improving the experience and delivery of care for patients.
• Passionate, trustworthy, and empathetic when working with patients.
• Strong written and oral communication skills, with excellent interpersonal skills and cultural competency and the ability to work effectively across diverse populations and all levels of personnel.
• Ability to listen to others and communicate honestly, responsibly, and professionally.
• Maintains professional relationships with patients, coworkers, staff, and referring agencies.
• Ability to communicate effectively by telephone and digital platforms, including emails, phone calls, and video conferencing, as necessary.
• Ability to work both independently and collaboratively in a team environment and has the courage to communicate openly and honestly.
• Strong critical thinking, problem-solving, organizational skills, and attention to detail.
• Organized with confidential patient material and appointment tracking.
• Demonstrates flexibility and can effectively manage multiple demands concurrently with ease.
• Possess a growth mindset: the willingness to be coached and to develop to increase effectiveness, collaboration, and produce results.
• Ability to foster a culture of integrity, service, adaptability, innovation, and responsibility.
• High level of discretion and integrity, and adherence to HIPAA standards.
• Technologically savvy and knowledgeable, including, but not limited to, Microsoft Office.

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Effective January 3, 2022, all CPLC Employees and all Service Providers, are required to be Fully Vaccinated against COVID-19. Newly hired employees, who are not Fully Vaccinated at the time of hire, are expected to begin a vaccination series immediately upon hire. CPLC recognizes medical and religious exemptions to the COVID-19 vaccination requirement, in accordance with applicable law and upon approval by CPLC. However, any person approved for an exemption, without exception, is subject to masking, weekly COVID-19 testing at their expense, and other requirements established by CPLC from time to time.