Southwest Behavioral & Health Services

Phoenix, Arizona, United States

Chief People Officer

Posted over 1 month ago

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Job Description

Southwest Behavioral & Health Services is seeking a Chief People Officer to join our People Experience Department! This position will give you the opportunity to make an immediate and meaningful impact in the lives of our employees and the members we serve.

This is a Hybrid position working both from home and at our Administration Building located in Phoenix, Arizona. Work schedule will be Monday through Friday during business hours.

About the Position

In collaboration with our Chief Executive Officer, you will plan, organize and direct the activities and staff of the People Experience Department. This includes developing and implementing recruitment and selection strategy, implementing compensation strategy, implementing employee benefit strategy, enhancing employee relations initiatives and equal employment law compliance. The Chief People Officer functions as an advisor to the Executive Team on relevant Human Resource trends, leadership development and training, talent scouting, organizational culture (including fostering a supportive, inclusive and growth oriented environment) and employee performance metrics/evaluation structure.

Location & Schedule:

  • This is a Hybrid Business Schedule, reporting to the Administration building located on 3rd Street and Osborne Road.

Duties & Responsibilities

  • Empathy-Centric Leadership:
    • Understand and empathize with the challenges faced by employees and the community.
    • Develop initiatives and strategies rooted in empathy, addressing staff and member needs.
    • Prioritize compassion in interactions, especially during difficult conversations.
  • Strategic Human Resource Expertise:
    • Proficient in Human Resources practices tailored to healthcare providers.
    • Oversee leadership, recruitment, training, retention, and succession planning.
    • Must have extensive experience with a major Human Capital Management System for a large organization and act as the system owner, collaborating with key stakeholders.
    • Lead initiatives focused on enhancing the candidate and employee experience from the offer to employment.
    • Collaborate with management to implement the company's vision, focusing on leadership training and employee experience.
    • Manage departmental programs, policies, and sensitive issue resolutions.
  • Leadership and Team Building:
    • Assume full management responsibility for all People Experience Department functions and activities.
    • Inspire and lead diverse teams, fostering collaboration and professionalism.
    • Represent the organization internally and externally with integrity and trust.
    • Advocate for the mission, vision, and values, encouraging healthy dialogue.
  • Cultural Competence and DEI Commitment:
    • Promote diversity in recruitment and retention strategies.
    • Possess strategic HR expertise tailored to healthcare providers, including cultural competence and DEI initiatives.
    • Manage personnel relations considering cultural backgrounds and values.
  • Data Utilization and Change Management:
    • Understand and leverage Human Resources/People Experience analytics to align with organizational goals.
    • Utilize People Experience analytics to influence recruitment, selection, and retention efforts.
    • Effectively manage organizational change within a dynamic healthcare environment.
    • Demonstrate excellent communication, collaboration, and conflict resolution skills.
    • Communicate and lead change initiatives effectively across the organization.
    • Implement evidence-based change management frameworks.
  • Effective Communication:
    • Facilitate cross-departmental collaboration and respectful communication.
    • Advocate for fairness, respect, and kindness in all interactions.
  • Ethical Judgment and Problem-Solving:
    • Uphold high ethical standards and integrity in decision-making.
    • Address Human Resource challenges with analytical problem-solving skills and empathy.
  • Healthcare and Behavioral Health Expertise:
    • Understand the specific challenges and needs in the healthcare and behavioral health sectors.
    • Apply knowledge of regulatory requirements to inform HR strategies.
  • Adaptability and Innovation:
    • Adapt to evolving healthcare landscapes and innovate HR practices.
    • Utilize data-driven decision-making to drive strategic HR initiatives.
  • Business and Financial Acumen:
    • Comprehend the impact of Human Resources on business dynamics and revenue.
    • Focus on optimizing employee contribution within confined operational boundaries.
  • Strategic Vision and Action:
    • Translate organizational objectives into actionable talent-oriented steps.
    • Lead by example, engaging in hands-on work while delegating effectively.
  • Board Experience and Communication:
    • Provide meaningful input at board levels, supporting C-Suite decisions.
    • Demonstrate excellent communication and interpersonal skills.
    • Engage in various boards and committees, staying updated on industry trends and innovations.
  • Approachability and Openness:
    • Cultivate an open, approachable atmosphere encouraging diverse perspectives.
    • Display openness to new ideas, admitting when perspectives may need adjustment.
    • Foster transparency in Human Resource processes while maintaining necessary confidentiality.

Minimum Requirements

  • Bachelors Degree in Business Administration, Human Resource Management, or related field required
  • 8 years of progressive experience required that includes senior level management, experience on a leadership team that includes Executive Team exposure and supervisory experience within the Human Resources department for a large company with 500 employees
  • SHRM (SCP or CP), PHR or CPHR Certification required

Preferred Requirement

MBA/MA in Business, Human Resource Management, Organizational Development, Industrial Psychology or related field preferred


  • 5 weeks of PTO your 1st year of employment, with increased accruals after continued service!
  • 10 paid holidays
  • Low-cost medical and vision insurance and 100% company paid dental, short term disability, long term disability and life insurance for employees
  • We will help you save for retirement 40% company match up to a 10% deferral into your SB&H retirement account!
  • Career Development Benefit from our culture of internal promotion!
  • We help you with your higher education goals Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
  • Employee Assistance Program, Health & Wellness and much more!

About SB&H

We are seeking an individual to help us fulfill SB&Hs mission, Delivering compassionate care to enhance lives and improve communities. The Human Resources Department at SB&H has the unique opportunity to do the work we love while supporting amazing employees doing valuable and life changing work.

To gain a stronger understanding of Southwest Behavioral & Health Services mission, values and services please review our website,

  • Mission: Delivering Compassionate Care to Enhance Lives and Improve Communities
  • Values: Compassion, Integrity, Quality, Empowerment, Innovation and Trust

SB&H is a drug-free workplace, drug screening required. EOE

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.