Centura Health

Arvada, CO

Client Services Tech

Posted 29 days ago

Job Description

Welcome to Centura Health

Welcome to the largest health ecosystem in Colorado and western Kansas. Welcome to living your mission among thousands of people on fire to live theirs too. Welcome to options, possibilities and values that guide exceptional care. Welcome to extremely important industry challenges and opportunities to solve complex problems. Welcome to highly intelligent teams, overflowing community and the wholeness of mind, body and spirit that is Centura Health.

Flourishing Begins Here

You have a purpose, unique talents and NOW is the time to embrace it, live it and put it to work. At Centura Health, we value incredible people with incredible skills - but your commitment to a greater cause is something we value even more.

This position provides Client Technology administration and support in a health care setting such as supporting PC and printer hardware, operating systems, software applications, and peripherals. Seeks to understand and address customer needs and expectations through effective communication and collaboration. Works indecently and shows initiative in resolving intermediate support issues and requests and escalates complex issues to more senior members of the team to ensure timely resolution. Coordinates the operational role for low complexity projects and works closely with the Business Technology Directors and the Director of Client Technology. Conducts research on new technology as requested. Understands Ethernet topology and IP communications. Develops and maintains educational and training material for clinical staff. Ensures that inventory is managed routinely and consistently. Performs miscellaneous job-related duties as requested. Works independently without a manager at a hospital site.

What You Bring/Job Requirements

In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:

  • 2+ years of technical support experience required; preferably in a healthcare environment.
  • Customer service training/experience with relevant certifications is highly desirable.
  • Strong technical, analytical, communication and customer service skills.
  • Ability to utilize coordinated processes to provide high quality systems, infrastructure, and technology support.
  • General unrstanding of technologies and troubleshooting process.
  • Ability to work an on-call 24x7 support on a rotational basis, required.
  • Interpersonal skills: such as telephone skills, communication skills, active listening, and customer care.
  • Self-motivated with the ability to work in a fast-moving environment.
  • HS Diploma/GED, required
  • Associate's Degree or Bachelor's Degree in Information Technology, Computer Science, Engineering, or Mathematics, preferred
  • Certifications preferredd:
    • A+, Network+, or ITIL Foundation

Schedule: Monday-Friday 8:00 AM - 5:00 PM

Physical Requirements - Sedentary work -(prolonged periods of sitting and exert up to 10lbs force occasionally)

Your Connected Community

When people and places align, incredible things happen. Just like the 21,000+ amazing associates who work here, every community within Centura Health's connected ecosystem has its own unique history, story and personality.

Centura Health is headquartered in Centennial, CO, with additional business office locations throughout the Denver Tech Center. The Corporate Service Center is home to our leaders and centralized teams that support our hospitals, clinics and people - including marketing, human resources, employee benefits, finance, billing, talent acquisition/development, payor relations, IT, project management, community benefit and more. Whether you work in the corporate headquarters or one of our nearby offices, you'll experience a culture of collaboration and community where incredible people are doing incredible things every day.

Caring for Your Whole Well BeingWe're committed to delivering whole person care and understand that a comprehensive benefits package will enrich the lives of our associates at work and at home. At Centura Health, we offer incredible benefits that impact mind, body, and spirit to eligible associates. Our total rewards are designed with your well-being in mind and may include: - 401K, which includes matching when eligible - Three Health Insurance Plan Options including covering eligible dependents - Two Dental Insurance Plan Options including covering eligible dependents - Vision Insurance including covering eligible dependents - Daycare & Medical Flexible Spending Account Options - Leaves of Absence, Short Term Disability, and Long Term Disability - Life Insurance and Spouse & Child/Dependent Life Insurance Coverage Options - Voluntary Benefits including Hospital Indemnity Coverage, Critical Illness, Accident, Permanent Life insurance, and Norton LifeLock - Paid Time Off - Shift Differentials - Employee Wellness Resources - Employee Assistance Programs - Tuition Reimbursement - Relocation assistance based on location - Associate Discounts for Phone, Cell Phone Plans, Auto Insurance, Home Insurance, Auto Buying, Pet Insurance, and much more... The pay rate for this position is listed above and varies based on experience, skills, and comparison to others who are already in this role. *If you do not see the pay range for this position listed, you are on a third party job board. All of our pay ranges are clearly posted on our careers site www.centura.org/careers. Please visit our Careers page and apply today!

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