Clinical Case Manager I - Co-Responder

Employment Value Proposition: Mental Health Center of Denver provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse perspectives of the people on our team and the people we serve in everything we do.

This full-time, benefits eligible position that works as a community navigator to support Denver police and co-responder units. In this role, you will provide brief case management to adults with mental illnesses, with a focus on short-term solutions, bridge services, coordinate service connection in support of supporting individuals that are accessing 911 services. Trauma informed principles are actively practiced and supported across all areas of the Mental Health Center of Denver.

COMMITMENT TO DIVERSITY, EQUITY & INCLUSIVENESS: The Mental Health Center of Denver values and is strengthened by diversity. We are committed to ending bias and discrimination in our community and ensuring equity within all aspects of our organization. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Meet the Hiring Manager:

POSITION SUMMARY: Provides comprehensive psychological and behavioral case management services within a continuum of high to low intensity services designed to improve or maintain each mental health consumer’s abilities to function in the community. Assesses, supports, monitors, and follows up with consumer’s ability to meet basic needs in moving toward recovery. Responsible for all clinical documentation of consumer interaction. As a Clinical Case Manager you will be providing transportation the people we serve in your vehicle (additional cost for insurance reimbursed).

ESSENTIAL JOB FUNCTIONS:

• In coordination with existing Co-responder teams assist individuals with follow up planning and system coordination to long term community supports. Ensure consumers access to needed services and community resources by arranging for transportation, or if necessary, by taking the consumers to the service in personal vehicle (business insurance on vehicle reimbursed by MHCD).
• Assist consumers in meeting basic needs of food, clothing, shelter, personal safety, and general medical and dental care, and assist them with navigating income, medical, housing, or other benefits as needed.
• Follow up and coordinate most appropriate response to individuals that Denver Police have encountered and would like a clinical response. This can include DPD, 311, OIM, Co-responder requests.
• Provide brief coordination to services that include a continuum of high and low intensity services designed to improve or maintain consumers’ abilities to function in normal social roles. These will include, but be limited to, services which:
• Help consumers evaluate both their strengths and symptoms, and facilitate in consumers setting their own goals, and plan for appropriate services;
• Guide and instruct consumers in daily living skills such as medication use, diet, exercise, personal hygiene, shopping, cooking, budgeting, housekeeping, use of transportation, and other community services;
• Help consumers develop social skills, interests, and leisure time activities to provide a sense of participation and personal worth, including opportunities for age appropriate, culturally appropriate daytime and evening activities;
• Help consumers find and make use of appropriate employment opportunities, vocational rehabilitation services, or supported work environments where appropriate;
• Assist consumers who need special living arrangements in locating a rehabilitative or supportive housing arrangement. The choices should be broad enough to allow each consumer and opportunity to live in an atmosphere offering the degree of support necessary, while also providing incentives and encouragement for consumers to assume increasing responsibilities for their lives;
• Offer support, assistance, consultation, and education to families, friends, landlords, employers, community agencies, and others who come in contact with consumers, in order to maximize benefits and minimize problems associated with the presence of these persons in the community;
• Identify and work with potential natural support systems such as neighborhood networks, churches, and community organizations.
• Make full utilization of the consumer’s support systems in order to encourage treatment program engagement.
• Reach out to program eligible consumers, inform them of and educate them about available services at MHCD and in the community.
• Maintain a trauma informed environment of wellbeing.
• Other duties as assigned.

EDUCATION:

Bachelor Degree in psychology, social work, or other related human services degree.

Must have valid Colorado Drivers license and a recent clean driving record. Ability to transport consumers in dependable vehicle.

EXPERIENCE:

Minimum one-year experience in mental health or human services preferred.

As a Clinical Case Manager you will be providing transportation the people we serve in your vehicle. You are required to carry Business Use coverage on your policy (additional cost is reimbursed).

SKILLS AND COMPETENCIES:

• Knowledge or ability to learn and practice trauma informed principles and practices.
  * Knowledge of methods of psychotherapy.
  * Knowledge of community resources.
  * Ability to assess crisis situations and intervene appropriately.
  * Familiarity with the DSM V and diagnostic techniques. Understanding of consumer’s right to privacy and confidentiality (basic HIPAA principles).
  * Effective written and verbal communication skills. Ability to work flexible hours which may be required.
  * Ability to give, receive and analyze information, formulate work plans, maintain confidentiality, prepare written materials and articulate goals and action plans.
  * Must understand people from all walks of life and be able to communicate effectively with them.
  * Must have a clear understanding of HIPAA, confidentiality, personal boundaries and be self-assured in a variety of situations.
  * Have the ability to de-escalate and remain calm.
  * Someone who is energetic, with a positive and creative attitude is necessary.

SUPERVISORY RESPONSIBILITIES: None

PHYSICAL REQUIREMENTS: Ability to sit, stand, bend and reach, drive a vehicle, operate standard office equipment such as phone, computer, facsimile, copier/printer, and other business machines. Occasional lifting up to 40 lbs. Must have safe, dependable vehicle to transport consumers with a valid Colorado Driver License/good driving record.

WORKING CONDITIONS: May require occasional evening, or weekend hours depending on program and consumer needs.