La Frontera EMPACT
Community Intake Navigator
EMPACT-SPC (Suicide Prevention Center), a member agency of La Frontera Arizona, is an industry leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an Equal Opportunity Employer.
The primary purpose of the Community Intake Navigator is to enroll children and families within the current RHBA, as well as enroll them in on going behavioral health services. In addition, this position will serve as a navigator within our children’s outpatient services, ensuring that access to care and timeliness of contractual agreements are met.
- Completes assessments, service plans, consents and other pertinent clinical documentation that meets AHCCCS/ADHS/RHBA requirements. Documentation will be completed within the required timeframe of 24/72 hours.
- Serves a point of contact for behavioral health services to ensure ongoing collaboration. Acts as a bridge to ongoing services by outreaching and engaging the individual and connecting families to the appropriate/agreed upon service provider.
- Attends all meetings, training, agency activities and events inside and outside of regularly scheduled work hours, not to exceed 40 hours without supervisory permission.
- Maintains the person’s comprehensive clinical record, including documentation of activities. Self-monitors own documentation, productivity requirements within 24 hours of service delivery. Takes responsibility for own threshold guidelines as set by the agency and department.
- Facilitates appointments with treatment providers for medication management, and other agreed upon referrals both internal and external. Ensures accessibility to all services, i.e transportation, and family preferences.
- Deliver at least 40 hours of work per week, with a goal of 30 hours direct client contact, which includes case management as needed. Ensure meet clinical documentation standards established monthly/annually. Complete all tasks agreed upon by timelines given. Must be able to work a flexible schedule based on the needs of the children and families, which may include evening or weekend hours when needed.
- Attend regular scheduled ongoing supervision and seek out additional assistance as needed. Work collaboratively with supervisor to meet all agency and team requirements. This will include individual and group supervision, and team meetings.
- Work collaboratively with internal/external customers, which includes system stakeholders i.e DCS, JPO, education, PCP, DDD, and other identified. Act as initial contact for all of these systems.
- This position requires excellent teamwork. Teams will include the entire children’s department, larger agency, as well as assigned program or team. Maintains flexibility to provide assistance to other teams as needed, which may include, schedule changes and additional roles.
- Bachelor's Degree in Behavioral Health related field is required.
- 2 years minimum of behavioral health experience required.
- Previous experience working with children is preferred
- Knowledge of CFT process and Arizona children's services.
- Requires the ability to be flexible and problem solve and to have the ability to use creativity in the approach to service delivery.
- Knowledge and experience working with the Maricopa County Regional Behavioral Health Authority preferred.
- Adequate understanding of the behavioral health filed, including basic understanding of psychiatric diagnoses, symptoms and the role of case management preferred.
- Adequate computer and typing skills required.
- Experience working with Next Gen preferred.
- Must have Fingerprint clearance card or be eligible to obtain one.
- Must have a valid AZ driver's license with no major infractions in the past three years.
- Must have regular access to reliable transportation.
- Bi-lingual (Spanish) Diff per hour available.
Additional Requirements and Responsibilities:
- Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender or sexual orientation.
- Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
- Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
- If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier is required.Out of state applicants must provide a 3 years of driving record upon hire.
- Staff members who provide direct client services must be at least 21 years old. Staff members who provide support services (administrative or clinical) must be at least 18 years old. All employees will have a minimum of a high school diploma or equivalent.