Community Navigator

Location: Phoenix, AZ

PRIMARY FUNCTIONS

The Community Navigator will work in the community to help individuals, families, groups and communities develop their capacity and access to resources, including health insurance, food, housing, and quality care and health information. This position will directly assist families with electronic applications for AHCCCS (Health-e-Arizona PLUS), SNAP (formerly Food Stamps) and make referrals to other community resources. The Community Navigator will also be responsible for assisting people understand, apply and enroll for health coverage through the Marketplace. They will facilitate health education, screenings and or workshops to initiate behavior change for families and individuals. The Community Navigator serves as an information source for Keogh constituents and performs community outreach to increase Keogh's effectiveness in addressing access to health care.

ESSENTIAL JOB FUNCTIONS:

• Process online enrollments for AHCCCS, SNAP, TANF through HEAplus.
• Process online enrollments for the Marketplace.
• Conducts community outreach.
• Provides health education presentations, screenings and or workshops to the community at large.
• Connects community members to resources.
• Provide advocacy to address health disparities at the individual and community levels.
• Attend and participate in team meetings.
• Enter and maintain electronic databases to ensure that activities and client interactions are being tracked appropriately.
• Attend relevant training as necessary to maintain professional knowledge.
• Other duties and responsibilities as assigned.

KNOWLEDGE, EDUCATION AND SKILLS:

• Bachelor's Degree or equivalent training, education or experience in Community Outreach, Healthcare, Insurance enrollment or social work.
• Teaching and or training experience.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Speaks, reads and writes English and Spanish fluently and is able to easily transition between the two languages
• Minimum of 2+ years of working in healthcare setting, or experience in a related field or area.
• Knowledge of local population demographics, assets and needs
• Knowledge of health insurance programs such as Medicaid, KidsCare and the Marketplace.
• Requires the ability to travel to multiple locations.
• Demonstrates ability to carefully set priorities, meet deadlines, and schedule time efficiently.
• Ability to accurately type and effectively operate a computer and use a variety of common software programs including Microsoft Office.
• Ability to follow-up and follow-through with strong attention to detail.
• Ability to work well and maintain professionalism under occasional times of stress and pressure.
• Demonstrates ability to follow oral and written instructions.
• Demonstrates ability to work with other people through a cooperative effort.
• Possesses strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, external partners, stakeholders and the community.

REQUIRED CERTIFICATION/LICENSING:

Current Valid Driver's license and current automobile insurance.

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort, and/or working conditions associated with the position. While it is intended to be an accurate reflection of the job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in staff, workload, rush jobs, technology changes, etc.)

In addition, this job description is not intended to create a contract of employment between the employee and Keogh Health Connection nor shall it be regarded as a promise to provide specific terms or conditions of employment. Pursuant to Arizona law, the employer-employee relationship is technically known as "employment at will." As such, either the employee or the employer may terminate the employment relationship at any time for any reason that does not violate Arizona State and/or Federal statutes. This relationship implies no guaranteed or contractual obligation.

TYPICAL WORKING CONDITIONS

Work is performed in an indoor/outdoor setting with moderate noise level. May be responsible for lifting up to 20 lbs. on occasion.

ACCOUNTABILITY

CPLC provides person-centered services that promote dignity and self-sufficiency, and empower the communities we serve. All CPLC services increase access to resources, are linguistically and developmentally appropriate, and enhance the safety of our communities. The Employee is accountable for understanding and complying with CPLC policies and procedures.