Chicanos Por La Causa, Inc.

Phoenix, Arizona, United States

Community Navigator

Posted over 1 month ago

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Job Description

Location: Phoenix, AZ
Keogh understands that health is more important than health insurance. In 2016, we began identifying and training qualified Community Health Workers/Promotores de Salud to link healthcare providers and patients, identify available social services, and teach healthy living and disease management. Community Health Workers are not just an extension of core clinical services; they are key to providing effective primary care and supporting our goals.


The Community Navigator will work in the community to help individuals, families, groups, and communities develop their capacity and access to resources, including health insurance, food, housing, quality care, and health information. This position will directly assist families with electronic applications for AHCCCS (Health-e-Arizona PLUS) and SNAP (formerly Food Stamps) and make referrals to other community resources. The Community Navigator will also assist people in understanding, applying, and enrolling for health coverage through the Marketplace. They will facilitate health education, screenings, and workshops to initiate behavior change for families and individuals. The Community Navigator serves as an information source for Keogh constituents and performs community outreach to increase Keogh's effectiveness in addressing access to health care.

Minimum Requirements
  • Bachelor's Degree or equivalent training, education, or experience in Community Outreach, Healthcare, Insurance enrollment or social work.
  • Teaching and or training experience.
  • Speaks, reads, and writes English and Spanish fluently and can transition between the two languages easily
  • Minimum of 2+ years of working in a healthcare setting or experience in a related field or area.
  • Knowledge of local population demographics, assets, and needs
  • Knowledge of health insurance programs such as Medicaid, KidsCare, and the Marketplace.
  • Requires the ability to travel to multiple locations.
  • Demonstrates ability to carefully set priorities, meet deadlines, and schedule time efficiently.
  • Ability to accurately type and effectively operate a computer and use various common software programs, including Microsoft Office.
  • Ability to follow up and follow through with strong attention to detail.
  • Ability to work well and maintain professionalism under occasional stress and pressure.
  • Demonstrates ability to follow oral and written instructions.
  • Demonstrates ability to work with other people through a cooperative effort.
  • Possesses strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse co-workers, external partners, stakeholders, and the community.
  • Current Valid Driver's license and current automobile insurance.


1. Process online enrollments for AHCCCS, SNAP, and TANF through HEAplus.

2. Process online enrollments for the Marketplace.

3. Conducts community outreach.

4. Provides health education presentations, screenings and or workshops to the community at large.

5. Connects community members to resources.

6. Provide advocacy to address health disparities at the individual and community levels.

7. Attend and participate in team meetings.

8. Enter and maintain electronic databases to ensure that activities and client interactions are tracked appropriately.

9. Attend relevant training as necessary to maintain professional knowledge.

10. Other duties and responsibilities as assigned.

Resource access

Health insurance

Food assistance

Housing support

Quality care

Health information

Application assistance

Referral services

Community resources



Marketplace enrollment

Health coverage

Health education



Behavior change

Information source


Keogh constituents

Access to healthcare

Capacity building

Community development




Cultural competence

Health equity

Social determinants of health

Client support

Case management

Data collection



Public health

Community engagement

Communication skills


Interpersonal skills


Cultural sensitivity

Bilingual (if applicable)

Health literacy

Community outreach



Program coordination