Chicanos Por La Causa, Inc.

Española, New Mexico, United States

Community Support Advocate - CSBG

Posted over 1 month ago

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Job Description

Espanola NM

Community Support Advocate - CSBG


HELPNM expects that Community Support Advocates make it a priority to provide case management services to persons that are seeking to improve themselves and their life situation and to achieve self-sufficiency in key domains. Since the provision of Community Support Advocates is time intensive and they carry out a myriad of responsibilities. Community Support Advocates will be assigned a realistic caseload, based on how many persons can be properly served in our work development programs so that the assigned transition out of poverty (TOP) goal can be achieved.

This job description does not detail all duties of a particular job assignment. Additional duties, responsibilities and accountabilities may be assigned to an incumbent in this position.


The Community Support Advocate is responsible for their own work and has no supervisory authority or responsibility


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the essential functions of the position, but is not a comprehensive list: Knowledge of Microsoft Office Suite, to include Word, Excel and Powerpoint.

Strong written communications skills, public speaking skills; interpersonal skills, inclusive of the ability to work with people of all levels. Knowledge of principles and processes for providing customer services.


1. Conduct intake to determine eligibility for all applicants by completing family profiles and obtaining necessary documentation per agency and program requirements/guidelines.

2. Work closely with support staff to assure all aspects of the individuals needs are being addressed.

3. Perform further needs assessments and counseling service to determine the individual's need(s).

4. Develop a comprehensive service plan based on individual and family needs and goals.

5. Coordinate support linkages (including transportation and childcare) to remove barriers to employment.

6. Develop and maintain community resource information by collaborating with various organizations, i.e. attending interagency meetings, etc.

7. Communicate with various service providers to refer clients to other available resources within HELPNM and the community regarding their household's need.

8. Act as advocate for the client at the point of entry in the service system.

9. Monitor service delivery and follow-up on referrals to other agencies.


Education /Background:


Associate degree from an accredited two-year junior college in Family Studies and two (2) years of progressive experience in all aspects of either employment and/or training programs, social services and/or with the low-income population. Any combination of education from an accredited college or university and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other requirements:

Effective January 3, 2022, all CPLC Employees and all Service Providers, are required to be Fully Vaccinated against COVID-19. Newly hired employees, who are not Fully Vaccinated at the time of hire, are expected to begin a vaccination series immediately upon hire. CPLC recognizes medical and religious exemptions to the COVID-19 vaccination requirement, in accordance with applicable law and upon approval by CPLC. However, any person approved for an exemption, without exception, is subject to masking, and other requirements established by CPLC from time to time.

Certification, Licenses and Registrations:

Authorized drivers must have and maintain a current New Mexico driver's license, must have and maintain an insurable driving record, and must provide proof of current liability insurance meeting or exceeding State-required minimum coverages. Must be willing to travel both in and out of state.


Position requirements: This position is both a mobile and a sedentary position with periods of light physical activity, and is performed mostly in office surroundings. Positions typical in nature require regular walking or standing; sitting, lifting and carrying up to 20 pounds; climbing stairs, bending, reaching, holding, grasping and turning objects; and using fingers to operate computer keyboards. This position will require the ability to speak normally and to use normal or aided vision and hearing.

Travel: Local, interstate and intrastate travel to Chicanos Por La Causa, Inc. and its affiliates and/or subsidiaries, will be necessary to successfully fulfill the duties of this position. Candidate must have and maintain a valid driver's license and auto insurance. Technology will be utilized to minimize travel whenever feasible. The travel requirements for this position are anticipated to be 25 to 35 percent assignment depending. Overnight travel must be approved in advance by the Department VP.


This job description is meant to describe the general nature and level of work being performed; it is not intended or is implied to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. All employees are accountable for understanding and complying with all corporate policies and procedures as well as any program specific policies and procedures. Continued employment remains on an "at-will" basis.

This job description is subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Employee signature below indicates the employee's understanding of the requirements, essential functions and duties of the position.


Continuous Learning: All certifications related to the position at hire, or obtained while employed by CPLC, must be maintained. Candidate will be expected to participate in continuous learning opportunities to maintain competency and enhance skillset. Learning opportunities must be approved by supervisor.

CPLC Mission, Vison and Values in Action: Our mission and purpose is to drive economic and political empowerment. We cannot achieve our vision of "Empowered Lives" without the full engaged participation of each employee. Each CPLC employee is expected to adhere not only to the CPLC Code of Conduct when acting on behalf of CPLC, but each employee is also expected to contribute to promoting and demonstrating CPLC's Values in Action in their interactions with clients, other CPLC employees, CPLC stakeholders, and at any and all times representing CPLC.

CPLC Values in Action

(1) I deliver on my commitments

(2) I bring innovative solutions and adapt to address challenges.

(3) I advance and own my professional and personal growth.

(4) I engage passionately and fully in advocating for, and responding to, the needs of our community.

(5) I demonstrate respect with honest and transparent communication.

(6) I protect CPLC resources as if they are my own.