Community Support Advocate - WIOA

Espanola NM

Community Support Advocate - WIOA

OBJECTIVE AND POSITION SUMMARY

CPLC expects that Community Support Advocates make it a priority to provide case management services to persons that are seeking to improve themselves and their life situation and to achieve self-sufficiency in key domains. Since the provision of Community Support Advocates is time intensive and they carry out a myriad of responsibilities, Community Support Advocates will be assigned a realistic caseload, based on how many persons can be properly served in our work development programs so that the assigned transition out of poverty (TOP) goal can be achieved.

This job description does not detail all duties of a particular job assignment. Additional duties, responsibilities and accountabilities may be assigned to an incumbent in this position.

SUPERVISORY RESPONSIBILITIES

The Community Support Advocate is responsible for their own work and has no supervisory authority or responsibility

SPECIALIZATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform the essential functions of the position, but is not a comprehensive list:

•Knowledge of Microsoft Office Suite, to include Word, Excel and Outlook

•Knowledge of administrative and clerical procedures

•Excellent time management skills, inclusive of detail oriented and self-directed and the ability to multi-task;

•Strong problem-solving and negotiation skills;

•Strong written communications skills, strong public speaking skills

• Strong interpersonal skills, inclusive of the ability to work with people of all levels;

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Strong contributor in team environment, ability to meet deadlines;

• Ability to thrive in a fast-paced and pressured environment and must be able to shift to other functions and priorities, as needed.

PRIMARY DUTIES AND ESSENTIAL FUNCTIONS

The following statements are essential functions of this position and not intended to be all-inclusive; rather, they are intended to describe the general nature and level of work to be performed. They are not to be construed as an exhaustive list of all responsibilities; duties and skills required of the incumbent, and an employee may be directed to perform other reasonably related job duties and responsibilities. CPLC reserves the right to revise or change the job duties and responsibilities as the need arises, based on business need, and this Job Description may be updated accordingly.

This Job Description does not constitute a written or implied contract of employment.

Responsible for implementation of the CPLC Programs in accordance with grant guidelines. Provide case management services in the specified activities for eligible participants.

1. Conduct intake to determine eligibility for all applicants by completing family profiles and obtaining necessary documentation per agency and program requirements/guidelines.

2. Work closely with support staff to assure all aspects of the individuals needs are being addressed.

3. Perform further needs assessments and counseling service to determine the individual's need(s).

4. Develop a comprehensive service plan based on individual and family needs and goals.

5. Coordinate support linkages (including transportation and childcare) to remove barriers to employment.

6. Develop and maintain community resource information by collaborating with various organizations, i.e. attending interagency meetings, etc.

7. Act as advocate for the client at the point of entry in the service system.

8. Monitor service delivery and follow-up on referrals to other agencies.

9. Provide program services per agency and program procedures.

10. Ensure accurate and timely data entry relevant to records in approved computer system software such as CAP 60, CPFR, and NMCOS.

11. Responsible for other duties as deemed necessary by the Workforce Development Director or Vice President, including performing all phases of the agency's assistance program.

SUPERVISORY RESPONSIBILITIES

The Community Support Advocate is responsible for their own work and has no supervisory authority or responsibility

MINIMUM QUALIFICATIONS AND COMPETENCIES

Education /Background:

Preferred: Associate's Degree from an accredited two-year junior college in Family Studies and two (2) years of progressive experience in all aspects of either employment and/or training programs, social services and/or with the low income population. Any combination of education from an accredited college or university and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.

Core Competencies:

Performs the essential functions and element of this position competently, demonstrating adequate progress throughout the course of the introductory period of employment and continuing throughout employment with CPLC. A variety of personal competencies need to be demonstrated by everyone at CPLC and include but are not limited to:

• Quality/Compliance: Achieving a standard of excellence with our work processes and outcomes, honoring CPLC policies and all regulatory requirements;

• Customer focus: Striving for high customer satisfaction, going out of our way to be helpful and pleasant, making it

• as easy as possible on the customer or client, rather than on self, department, or organization;

• Communication: Balancing listening and talking, speaking and writing clearly and accurately, influencing others, keeping others informed;

• Considerate: Being helpful, respectful, approachable, and team oriented, building strong working relationships and

• a positive work environment;

• Initiative: Taking ownership of our work, doing what is needed without being asked, following through;

• Efficiency and Continuous Improvement: Planning ahead, managing time well, being on time, being cost conscious, thinking of better ways to do things;

• Coach ability: Being receptive to feedback, willing to learn, embracing continuous improvement;

• Safety: Comply with and actively support all workplace safety policies and practices;

• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems;

• Team Player: Able to work collaboratively with others in the organization, and to work well with diverse groups of people and gain and maintain respect of others, both inside and outside of CPLC.

Certification, Licenses and Registrations:

• Must have and maintain a current New Mexico driver's license, must have and maintain an insurable driving record, and must provide proof of current liability insurance meeting or exceeding State-required minimum coverages. Must be willing to travel both in and out of state.

• In accordance with the conditional offer of employment, individual must pass a CPLC background investigations;

Training Requirements:

• Participate in workshops/seminars/conferences to keep informed of continuing education of administrative program and accounting updates and/or changes. Must attend Workforce GPS online courses, in-house case management training, CAP60 training and others as necessary for the position.

Tools and Equipment Used:

• Standard office equipment, including desktop computer and standard MS-Office applications;

• Must be able to operate a company vehicle.

Other requirements:

Effective January 3, 2022, all CPLC Employees and all Service Providers, are required to be Fully Vaccinated against COVID-19. Newly hired employees, who are not Fully Vaccinated at the time of hire, are expected to begin a vaccination series immediately upon hire. CPLC recognizes medical and religious exemptions to the COVID-19 vaccination requirement, in accordance with applicable law and upon approval by CPLC. However, any person approved for an exemption, without exception, is subject to masking, weekly COVID-19 testing at their expense, and other requirements established by CPLC from time to time.

PHYSICAL DEMANDS AND TYPICAL WORKING CONDITIONS

Position requirements: This position is both a mobile and a sedentary position with periods of light physical activity, and is performed mostly in office surroundings. Positions typical in nature require regular walking or standing; sitting, lifting and carrying up to 20 pounds; climbing stairs, bending, reaching, holding, grasping and turning objects; and using fingers to operate computer keyboards. This position will require the ability to speak normally and to use normal or aided vision and hearing.

Travel: Local, interstate and intrastate travel to Chicanos Por La Causa, Inc., its affiliates and/or subsidiaries, will be necessary to successfully fulfill the duties of this position. Candidate must have and maintain a valid driver's license and auto insurance. Technology will be utilized to minimize travel whenever feasible. The travel requirements for this position are anticipated to be 25 to 35 percent assignment depending. The Department VP must approve overnight travel in advance.

LIMITATIONS AND DISCLAIMER

This job description is meant to describe the general nature and level of work being performed; it is not intended or is implied to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. All employees are accountable for understanding and complying with all corporate policies and procedures as well as any program specific policies and procedures. Continued employment remains on an "at-will" basis.

This job description is subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Employee signature below indicates the employee understands the requirements, essential functions and duties of the position.

EMPOWERING LIVES THROUGH CONTINUOUS LEARNING

Continuous Learning: All certifications related to the position at hire, or obtained while employed by CPLC, must be maintained. Candidate will be expected to participate in continuous learning opportunities to maintain competency and enhance skillset. Supervisor must approve learning opportunities.

CPLC Mission, Vison and Values in Action: Our mission and purpose is to drive economic and political empowerment. We cannot achieve our vision of "Empowered Lives" without the full-engaged participation of each employee. Each CPLC employee is expected to adhere not only to the CPLC Code of Conduct when acting on behalf of CPLC, but each employee is also expected to contribute to promoting and demonstrating CPLC's Values in Action in their interactions with clients, other CPLC employees, CPLC stakeholders, and at any and all times representing CPLC.

CPLC Values in Action

(1) I deliver on my commitments

(2) I bring innovative solutions and adapt to address challenges.

(3) I advance and own my professional and personal growth.

(4) I engage passionately and fully in advocating for, and responding to, the needs of our community.

(5) I demonstrate respect with honest and transparent communication.

(6) I protect CPLC resources as if they are my own.