Community Youth Advocate

Community Youth Advocate
Phoenix, AZ
A sign-on bonus of 5% of the annual salary is being offered

CPLC De Colores Domestic Violence programs provide a safe and secure for families to heal from the traumatizing effects of abuse. Shelter and community-based services meet survivors where they are to help them discover their strengths and regain their freedom.

PRIMARY FUNCTIONS

Greet all incoming guests and answer phones promptly throughout the day, and manage the flow of correspondence and mail distribution. Determine the needs of clients seeking assistance and direct them to the appropriate associates. Responsible for incoming client intake assessments, chart document preparation, data entry, and additional clerical duties.

Must have a professional appearance (business casual), excellent phone etiquette, be customer service driven, and able to multitask. Must have written, verbal, and communication skills. Able to work with minimum supervision, with knowledge of MS Office (Word, Excel, Outlook). Should be punctual and customer service driven.

MINIMUM QUALIFICATIONS

• Combination of 6 to 12 months of education and/or experience as a receptionist, administrative support/customer service.
• Experience using Microsoft Office products.
• Bilingual English/Spanish required.

JOB RESPONSIBILITIES AND COMPETENCIES

• Professionally administer all incoming calls
• Ensure phone calls are redirected accordingly
• Greet guests in a professional, friendly, hospitable manner
• May type memos, correspondence, reports, and other documents.
• Handle all incoming intake assessments with new clients, including paperwork, orientation, tour, and introductions.
• Enter client data into the database system. Track all incoming and exiting clients daily.
• Responsible for the creation of new client charts and maintaining updated documents.
• Provides callers with appropriate referral information such as admission information, company fax numbers, company website, and other related information.
• Maintain confidentiality in all administrative and programmatic matters, which include the shelter's physical address.
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• May also assist with other related clerical duties such as photocopying, faxing, filing, and collating.
• Manage incoming and outgoing mail, including post-dating outgoing mail.
• Other duties as assigned

Effective January 3, 2022, all CPLC Employees and all Service Providers, are required to be Fully Vaccinated against COVID-19. Newly hired employees, who are not Fully Vaccinated at the time of hire, are expected to begin a vaccination series immediately upon hire. CPLC recognizes medical and religious exemptions to the COVID-19 vaccination requirement, by applicable law and upon approval by CPLC. However, any person approved for an exemption, without exception, is subject to masking and other requirements established by CPLC from time to time.