COMPUTER TECHNICIAN

DISTINGUISHING FEATURES OF THE CLASS:

The Computer Technician will assist the computer support team in resolving and tracking microcomputer

hardware and connectivity problems and resolve problems by using on-site troubleshooting techniques or

telephone support.

ESSENTIAL FUNCTIONS:

• Responsible for troubleshooting microcomputer problems; install, configure and test computer hardware.
• Assist in monitoring help desk calls.
• Document problem calls by maintaining a database of hardware and software problems/solutions using a

problem call tracking software.

• Maintain, troubleshoot, install and upgrade computer hardware, software and peripheral devices.
• Assist end-users with support of features of the Microsoft office suite.
• Provide preventative maintenance on computer hardware and local peripherals.
• Perform other related duties as assigned.
REQUIRED KNOWLEDGE, SKILL AND ABILITY:
• Knowledge of computer and network operating systems (DOS, Windows, NetWare, Windows 98, Windows

7.

• Working knowledge of computer hardware and software.
• Knowledge of customer service methods and techniques.
• Ability to resolve computer related problems over the phone.
• Ability to assess computer support needs and implement effective solutions.
• Ability to document computer problems and solutions.
• Skill in use of system utility software in a networked environment of various computer types.
• Ability to work well and interrelate in a team environment.
• Ability to effectively communicate complex technical and non-technical information to various audiences.
• Ability to establish and maintain effective working relationships with other employees, Community Officials

and the general public.

• Ability to perform all physical requirements of the position; agree to maintain a Drug-free workplace.