Consultant Member Communication
This position is responsible for managing the execution of Accordant communications, including the cost estimates, schedules, team meetings/agenda/recaps, template management, proofing and quality control, invoice validation, coordinating with internal partners and external vendors on execution of communications. This position will manage multiple projects of varied complexity simultaneously. This position needs to continually provide feedback on and suggestions for improving operational process and quality control procedures to team and management. As needed, changing standards and procedures to necessitate the continued training throughout the team. The position is structured to work within a team concept yet still affords the autonomy to work independently on specific projects. Teams involved with coordination efforts include, but not limited to: Brand Compliance, Creative, IT, Implementations, Vendors, Account Teams, Data Targeting, Member Experience.
1. Project Manage assigned programs from initiation through deployment, coordinating all aspects of communication execution. Manage the creative and data delivery to vendors, proof merged communications, provide estimates and schedules to internal and external teams, ensure flawless execution of communications by proofing communications to quality standards. Manage expenses and schedules on programs to on time and on budget deployment. Manage projects in workflow tool, report on number of communications executed, trouble shoot issues that vendor reports with internal partners.
2. Communicating with internal partners, customers and vendors to facilitate the timely handling of mailings.
3. Manage the SOP or work instructions for the programs they execute, including template management, requirements for program execution, etc.
3 + years experience in an operations capacity specifically in project management. Prior experience in the following industries: operations, communications, print and/or marketing.
Proficient in Microsoft Outlook, Word, Excel, Powerpoint and Sharepoint
Working knowledge of task based workflow tools like Aprimo
Working knowledge of Microsoft Visio and Project
Knowledge of Pharmacy Benefit Management Operations
Sales Force knowledge
Associates degree is preferred.
Bachelors degree is preferred.
HS Diploma required
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.