Pilot Flying J

Knoxville, Tennessee, United States

Coordinator, QA and Nutrition

Posted over 1 month ago

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Job Description

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Job Description

The purpose of this job is to provide day-to-day Innovation team support by assisting with the development of new products, creating quality assurance standards and monitoring nutrition data.

Essential Functions:

1. Support the Stage-Gate process with rollouts and test initiatives.

2. Ensure that product specifications are accurate and up to date for all proprietary ingredients or products by maintaining and periodically updating these records.

3. Conduct quality assurance audits of new product productions runs by analyzing production run data and product against the written specification.

4. Stay up to date and informed of recalls as it relates to ingredients in the PFJ supply chain.

5. Prepare all label information (Ingredients, nutrition) for new product innovation, organized within the current nutritional data base and provided to the cross functional team.

6. Conduct audits of nutritional data base with a particular focus on the accuracy of calorie counts and allergen information.

7. Provide telephone and email support to troubleshoot store level questions and issues related product performance, product quality and nutrition.

8. Collaborate with cross functional teams to ensure clear and concise communication of all Food and Beverage initiatives

9. Partner with vendors to clearly understand all aspects of product/ingredient quality and nutritional attributes.

10. Model behaviors that support the companys common purpose; ensure guests and team members are supported at the highest level

11. Ensure all activities are in compliance with rules, regulations, policies, and procedures

12. Complete other duties as assigned


1. High school diploma or equivalent certificate required

2. Bachelors degree in Food Science, Nutrition, or Hospitality required or equivalent combination of education and experience

3. Minimum one year of food science or nutrition experience required or equivalent combination of education and experience

Specialized Knowledge

1. Intermediate Microsoft Office skills, advanced Excel

2. Basic knowledge of financial reporting


1. Ability to analyze data

2. Ability to work in a team environment

3. Attention to detail

4. Develop relationships with brand partners

5. Demonstrate ability to be creative and innovative

6. Ability to multitask

7. Excellent written and verbal communication skills

8. Demonstrate consistency and reliability

9. Ability to plan and organize projects, meet deadlines, and manage time

Additional Information

Overnight Travel

Overnight travel required is up to 0%

Physical Requirements & Working Conditions

1. General office work requiring sitting or standing for long periods of time

2. Able to lift up to 30 lbs.