OnProcess Technology

Current OPT Employees Only-LII, Lifeline Humana

Posted about 1 month ago

Job Description

*CROSS TRAINING - INTERNAL POSTING*

Lifeline

Programs: Lifeline Humana, Lifeline AR, and Lifeline 4G

Post until Friday, January 22, 2021

QUALIFICATIONS

  • 90 day tenure
  • No written warnings
  • QA above 90%
  • Excellent attendance is a must
  • Currently doing L1 or L2 work
  • Ability to communicate at a professional written and spoken level
  • Must work well under pressure and be able to problem solve quickly
  • Must be a team player
  • Commitment to OnProcess and execution of our Core Values
  • Excellent time management
  • Be willing to work a schedule that may range from Monday-Saturday, 10am-8pm.

As a Phillips Lifeline agent you will be communicating with Lifeline customers and caretakers by phone, to provide the very best customer service and assist them with new equipment activation and or asset retrieval.

Goals:

Assist customers with new equipment activation and or asset retrieval with a 1 call resolution. Commitment to meeting or exceeding clients performance goals for install rates in LHC and 4G. Install rate goal for LHC is 85% and 4G is 90%.

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